Customer Success Manager - Major Accounts

At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Hybrid - candidates should reside in Dallas, TX - Irvine, CA - or Tampa, FL - for future in office days, as needed. About the Role We're looking for a Major Customer Success Manager to drive customer engagement, retention, and growth across a portfolio of property management customers. In this highly visible role, you'll build trusted relationships, help customers maximize value from our solutions, and partner cross-functionally to deliver exceptional customer experiences. If you thrive in a fast-paced, customer-focused environment and enjoy turning customer success into business growth, we'd love to meet you. Manage a portfolio of 30-75 property management customers, driving engagement, adoption, and retention Lead onboarding, success reviews, and strategic customer check-ins Identify growth opportunities and partner with Sales on renewals and expansion initiatives Monitor account health and proactively develop success plans to mitigate risk Build strong relationships with customer stakeholders and operational leaders Capture customer feedback, success stories, and advocacy opportunities Lead customer-focused projects and initiatives from start to finish 3+ years of Customer Success, Account Management, or related experience Experience in SaaS, technology, or hardware environments Strong relationship-building and customer engagement skills Experience driving product adoption and demonstrating customer value Ability to analyze account trends and translate insights into action Comfortable navigating change in a fast-paced, high-growth environment Why Join Us? Make a direct impact on customer satisfaction and business growth Work remotely in a collaborative, high-performing environment Partner with talented teams across Sales, Product, and Operations Grow your career while helping customers achieve meaningful results Ready to Make an Impact? If you're passionate about building customer relationships, driving adoption, and creating long-term success, join us and help turn great customers into lifelong advocates. #LI-LR1 Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected.