Customer Success Manager, Self Service

W ho we are: Invicti Security helps more than 4,000 organizations worldwide secure web applications and APIs with the industry’s most accurate application security platform, powered by 20 years of technology leadership in DAST. Combining proof-based testing, runtime intelligence, and continuous innovation, Invicti enables AppSec teams to identify real risk, reduce alert noise, and ship secure software faster. Who You Are: Building relationships is your strong suit. Customers feel comfortable renewing their contracts with you over and over again, given your confidence and ability to negotiate in a way that best fits their needs. You’re passionate about understanding the needs of customers, and can see the big picture when it comes to your relationships with them. You understand that, in order to do what’s best for the customer, putting yourself in their shoes is a MUST; in order to accomplish this, you utilize your eagerness to learn and adapt to their needs as your ultimate strategy. What You’ll Be Doing: Booking renewals (primarily multi-year renewals) while maintaining aggressive gross revenue retention and expansion targets within the Self Service customer segment Creating upsell pipeline and closing upsell opportunities with your assigned accounts Driving resolution of escalated account issues in coordination with other departments Exceeding customer retention goals and maintaining high retention rates Managing contract-related inquiries, questions, and issues from partners/other departments Professionally managing and expanding customer relationships with a portfolio of assigned accounts Taking on evolving duties and special projects that align with the shifting priorities of the Customer Success Department What You'll Need: Experience in sales, account management, or customer success 1-2 years of experience negotiating customer contracts Proficiency with Google Office Suite (Gmail, Sheets, etc.) Exceptional Organizational Skills Solid Time Management Fundamentals Strong Negotiation Capabilities An innate ability to build relationships Eagerness to learn Web Application Security Scanning Ability to quickly adapt to new work processes Why Invicti?: Your Health & Wellness Matters: Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more Parental Leave: 16 week paid leave for birthing parent recovery, 4 week paid leave for non-birthing/bonding parent 401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting We Value Adult/Life Balance: Hybrid: 3 times a week from our Austin office, hybrid/home schedule Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice As we operate in a dynamic, fast-paced industry, this role evolves with the business. While core responsibilities are outlined above, duties may adapt over time to meet operational needs and support both team success and your professional growth At Invicti, we believe our people are at the core of our success. Our Total Rewards approach is designed to attract, support, and grow exceptional talent by offering a balanced mix of competitive compensation, meaningful benefits, and opportunities for recognition and development. We take a global, flexible approach that aligns with our business goals and values while adapting to regional needs. Above all, we are committed to transparency and ensuring our employees understand how we invest in their success and well-being. "At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."