Customer Success & Operations Support Analyst

ReBound - a Reconomy Group Company - is the leading global returns management specialist, enabling easy omnichannel returns for brands and their consumers. By combining integrated returns software with an extensive logistics network, ReBound provides brands with a complete ecosystem of suppliers and partners to handle their global, end-to-end returns. ReBound optimizes and manages the entire returns lifecycle so clients can focus on their core business. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . If you share these values and are passionate about making a positive impact, we'd love to have you on our team. About the role Act as a first point of contact for all client specific issues related to hub activities. Ensure customer satisfaction and retention is delivered effectively. Communicate timely relevant deadlines and escalations. Participate and contribute to weekly meetings with the global CS team, acting as the voice of the North American ops team. Monitor day-to-day hub performance, provide performance reporting, and alert any deficiencies in a timely manner. Work collaboratively with key stakeholders in various departments to gather relevant data required to answer and resolve client questions or concerns in a timely and professional manner. Liaise with hubs/CS/clients to ensure cross border documentation is correct and auditable. Prepare shipping documentation for cross border and intercontinental shipments. Maintain active relationships with all stakeholders, ensuring clear communication while providing proactive, up-to-date information. Co-develop and maintain client shipping matrix and processing SOPs for North American clients. Travel within the U.S. and Canada What we need from you 1-2 years in logistics or supply chain operations. Excellent English communication, both verbal and written. Ability to build, maintain and improve relationships with internal and external stakeholders. Ability to work well with team members and navigate stressful situations. A true self-starter, embracing responsibility and ownership, and passion for what you do. Accurate and attentive to detail, yet able to keep up in a fast-paced, ever-changing environment. Demonstrates critical thinking skills and outside the box problem-solving abilities. Organized with the ability to analyze data and identify trends. What we offer Comprehensive health and dental benefits Employer matching of employee retirement contribution Supportive work-life balance: hybrid/in-office work schedule Supportive of professional development Dynamic & international working environment Will work in close coordination with Reconomy teams in the Americas and periodically with other regions