Customer Success & Project Manager – France

Customer Success & Project Manager – France Who we are? As the global pioneer for digital twins of urban forests, greehill provides highly detailed digital copies of each individual tree in a city and thereby supports the digital transformation of smart cities world-wide. Combining the latest laser scanning technology with the most advanced AI & machine learning methods, greehill enables cities to be radically more productive in their daily operations and to improve the well-being of citizens through a greener, healthier, and more resilient urban environment. We currently operate offices in Budapest, Berlin, Singapore, San Francisco, and Paris. Overview We are looking for a Customer Success & Project Manager to manage customer relationships and project delivery in France. This role combines a strong urban forestry background with customer success and project management. You will be the main point of contact for French customers, ensuring that projects are delivered successfully and that customers gain practical value from greehill’s urban tree data and technology. You will work closely with municipalities, urban forestry professionals, local partners, and greehill’s international teams. Project management activities are typically more intensive during the scanning season (spring to autumn), while customer success responsibilities continue throughout the year. In practice, these two areas are closely connected and often take place within the same customer relationship, requiring a flexible and customer-centric approach. Your mission will be: Customer Success · Build strong, trusted relationships with municipalities and urban forestry teams. · Understand customers’ urban forestry objectives, challenges, and operational workflows. · Help customers interpret and use greehill data and the greehill Trees platform effectively. · Support onboarding, training, adoption, and ongoing use. · Gather customer feedback and coordinate internally to resolve issues. · Drive customer satisfaction and long-term relationships. · Identify and refer potential opportunities to extend tree-based projects toward adjacent urban infrastructure needs expressed by customers, for further business development follow-up. Project Management · Manage French projects from kick-off through successful delivery and acceptance. · Define and manage scope, timelines, milestones, responsibilities, and deliverables. · Coordinate customers, local partners, and greehill’s technical and operational teams. · Monitor progress, dependencies, risks, and open actions. · Maintain clear and proactive communication with all stakeholders. · Ensure projects meet customer expectations and agreed quality standards. What Success Looks Like · Projects are delivered on time, at the expected quality, and with clear communication. · Customers trust greehill and feel well supported. · Customers successfully integrate greehill data and tools into their urban forestry work. · Customer needs and issues are identified early and effectively coordinated internally. · greehill builds strong, long-term relationships with municipalities and urban forestry stakeholders in France. We are looking for someone with: · Strong professional knowledge of urban forestry, arboriculture, or urban tree management. · Experience working with municipalities, public authorities, arborists, or urban forestry organizations. · Experience in project management and/or customer-facing project delivery. · Strong understanding of urban tree inventories, tree assessment, and municipal tree-management workflows. · Strong organizational and stakeholder-management skills. · Ability to manage multiple projects and priorities independently. · Interest in technology, data-driven urban forestry, GIS, LiDAR, and digital tools. · A proactive, hands-on approach and strong sense of ownership. · Native or professional-level French and strong working English. · Living in or around the Lyon area is an advantage. · Autonomy: comfortable identifying needs and opportunities independently, with minimal day-to-day supervision. We value if you have Experience with GIS, digital tree inventories, municipal asset management, LiDAR, or similar technologies is a strong advantage. We offer · Opportunity to join a dynamically growing startup team. · Possibility to work and learn in an international, open-minded team of passionate (green-)tech experts. · Ownership and impact. · Exposure to cutting-edge AI and LiDAR technology. · Contribution to urban sustainability and climate resilience. Why greehill? greehill combines urban forestry expertise, LiDAR, AI, and digital twin technology to help cities better understand and manage their urban forests. This role offers the opportunity to combine your urban forestry expertise with technology, customer relationships, and project leadership while helping cities make better-informed decisions about their urban forests. Department Business Development Locations Lyon Remote status Fully Remote Lyon