Customer Success Representative (Trust & Owner Accounting)

As a Customer Success Representative, you will be instrumental in helping our customers succeed with our platform. Through responsive support, proactive solutions, and a seamless client experience, you will build strong relationships and help customers achieve their goals. Exposure to trust and owner accounting is highly valued in this team, and if you bring some grounding in account payments, disputes, or reconciliation work, you will find plenty of room to build on it here. You will stay close to product developments and industry trends so you can offer guidance that genuinely helps, and play a direct role in driving product adoption. What you'll bring Some exposure to trust and owner accounting , account payments, disputes, or reconciliation work is highly regarded and will help you settle into this team quickly Strong problem solving and communication skills, with genuine empathy and patience A proactive approach to learning, and a habit of applying what you pick up along the way A collaborative mindset, comfortable sharing knowledge across teams to improve outcomes for customers A track record of hitting the metrics that matter, such as response times, customer satisfaction, and product adoption A customer first mindset and real enthusiasm for helping people succeed Experience with property management or hospitality software is highly regarded, though not essential/ What you'll bring Strong problem solving and communication skills, with genuine empathy and patience A proactive approach to learning, and a habit of applying what you pick up along the way A collaborative mindset, comfortable sharing knowledge across teams to improve outcomes for customers A track record of hitting the metrics that matter, such as response times, customer satisfaction, and product adoption A customer first mindset and real enthusiasm for helping people succeed Experience with property management or hospitality software is highly regarded, though not essential Any exposure to account payments, disputes, or reconciliation work is a genuine plus, and would build well on the trust and ownership we look for in this team Why RMS? Growth and Progression You will have the chance to expand your scope, develop new skills, and progress your career as the business scales. Ownership and Autonomy You are trusted to own your work and make decisions. We value accountability, initiative, and people who take pride in delivering outcomes. Work That Matters Your work will have visible impact. You will contribute to meaningful initiatives that shape how our platform evolves and how customers succeed. Exposure to AI and Modern Ways of Working We actively invest in AI enabled capabilities and smarter ways of working, giving you the opportunity to learn, adapt, and build skills that matter for the future. Flexible, Hybrid Working We support flexible ways of working, balancing focus time at home with collaboration and connection when working together in person. Inclusive and Supportive Culture We are collaborative, down to earth, and supportive. Diverse perspectives are welcomed, ideas are encouraged, and people are treated with respect.