Customer Success & Sales Development Manager – LATAM
Spanish + English + Portuguese | Remote – Latin America
About Gasbot
Gasbot is an Australian IoT company transforming the LPG industry through real-time tank telemetry.
LPG distributors often run customers out of gas not because supply is unavailable, but because they lack accurate visibility into demand. Gasbot solves this by giving distributors real-time information about tank levels, helping them improve deliveries, customer service and operational efficiency.
We are a small, growing international team working with customers across Latin America, Australia, Europe and the Middle East.
As our LATAM presence grows, we're looking for someone exceptional to help us look after our customers, solve problems, build strong processes and grow the region with us.
About the role
This is a highly hands-on role combining Customer Success, Account Management, Customer Support coordination and Sales Development.
Approximately:
55–60% Customer Success & Account Management
25–30% Sales Development & regional growth
10–15% systems, reporting, operations and marketing support
You'll manage LATAM customers after the sale, helping them deploy Gasbot successfully and ensuring issues are followed through to resolution.
You'll also support regional growth by researching target accounts, conducting outbound prospecting, qualifying opportunities and booking meetings.
This is not a role where you'll receive a perfectly built process and simply follow it.
We're a small team. We need someone who sees what needs doing, gets things moving and communicates clearly when something is blocked.
Customer Success & Account Management
You will:
- Become the main day-to-day point of contact for assigned LATAM customers.
- Coordinate customer onboarding, training and product adoption.
- Coordinate hardware delivery, deployment, installation and activation.
- Support customers using the Gasbot platform and app.
- Handle first-line troubleshooting and coordinate technical escalations with our Australian Hardware, Engineering and Customer Support teams.
- Track issues through to resolution and proactively keep customers informed.
- Monitor account health, platform adoption and outstanding actions.
- Coordinate customer requirements internally across Hardware, Engineering, Finance, Operations and Commercial.
- Maintain regular account touchpoints and identify risks or opportunities that should be raised with the Sales Director.
- Capture customer feedback and help improve Gasbot's processes and training materials.
Sales Development & Growth
You will also:
- Research and identify LPG distributors and other target companies across LATAM.
- Build high-quality prospect lists and identify relevant decision-makers.
- Conduct outbound prospecting through LinkedIn, email and other agreed channels.
- Follow up consistently with prospects.
- Qualify potential opportunities against agreed criteria.
- Book qualified discovery meetings for Sales.
- Keep prospecting activity and next actions accurately recorded in Pipedrive.
- Support the localisation of sales and marketing materials for LATAM.
- Help maintain Gasbot's regional LinkedIn/market presence.
As your product and market knowledge develops, there may be opportunities to participate more actively in sales conversations.
What we're looking for
Essential
- Native or near-native Spanish.
- Fluent professional English, written and spoken.
- Professional working Portuguese, written and spoken.
- 4+ years' experience across Customer Success, Account Management, Customer Support, Sales Development or a comparable client-facing role.
- Experience personally managing customer relationships.
- Strong organisation and follow-through.
- Excellent written and verbal communication.
- Comfortable learning technical products and troubleshooting.
- Comfortable with CRM and digital systems.
- Able to manage multiple customers, priorities and deadlines simultaneously.
- Comfortable working independently and proactively in a remote environment.
- Willing to occasionally adjust working hours to collaborate with our Brisbane-based team.
Preferred
- Experience with SaaS, IoT, hardware, energy or industrial technology.
- Previous SDR/outbound-prospecting experience.
- Experience using Pipedrive, Zendesk, Chargebee, HubSpot, Salesforce or similar tools.
- Experience working across multiple LATAM markets.
- Startup experience.
The kind of person who will thrive here
You notice things.
If a customer hasn't received an answer, you follow up.
If something is blocked, you raise it before someone asks.
If you don't know how to solve something, you find the right person and keep ownership until it is resolved.
If you see a process that could work better, you propose an improvement.
We're looking for someone curious, reliable, energetic and transparent who enjoys being trusted with responsibility.
What we offer
- Competitive compensation based on experience.
- Remote work within LATAM.
- Direct exposure to Gasbot's leadership and technical teams.
- International customer experience.
- A role with genuine ownership and room to expand as LATAM grows.
- Potential travel within LATAM and to Gasbot's Brisbane headquarters.
- Location: Remote – Latin America
Languages: Spanish, English and Portuguese
Employment: Full-time