Customer Success Specialist

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Customer Success Specialist

Act as the primary point of contact for customers, resolving issues, providing technical guidance, and ensuring value realization.

Turkey / Remote

Full-time

Mid Level

Customer Success

Job Description

Work closely with enterprise customers to ensure successful onboarding, adoption, and satisfaction with our AI orchestration products.

Key Responsibilities

• Manage customer relationships and retention
• Assist with onboarding and training
• Gather feedback and relay insights to product and engineering teams
• Help customers leverage MonoChat effectively
  
  

Requirements

• 2+ years of customer success or account management experience
• Basic Node.js knowledge
• Strong problem-solving and communication skills
• Ability to manage multiple customer accounts
  
  

Nice to Have

• Experience with SaaS platforms
• Familiarity with AI/ML concepts
  
  

Quick Apply

Ready to join our team? Submit your application and we'll get back to you within 48 hours.

Benefits & Perks

• Competitive salary
• Remote flexibility
• Performance bonuses
• Annual training allowance
  
  

Job Details

Department: Customer Success

Job Type: Full-time

Experience Level: Mid Level

Remote Work: Available

Posted: September 6, 2025

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