Customer Success Specialist

Client Success Specialist

Flow21 Systems™ · Remote (Philippines/Singapore) · Revenue Share · Output-Based - uncapped earnings

Who is this for

• Want to become a startup founder or business owner within 5 years or less
• Will be taking over their very traditional family business within 5 years or less

Flow21 is an AI-first company.

We help travel agencies — the people who make travel dreams come true — install and run modern sales and marketing systems powered by AI. Our clients don’t just get software. They get AI agents, intelligent workflows, automated outreach, and systems that actually change how their agency operates.

Our mission is simple: empower the people who make travel dreams come true.

This is not a traditional client success job.

• You’ve used CRM, marketing automation, or business systems — and you cared more about the client’s actual results than the checklist.
• You’re the person friends call when something is broken or unclear and needs to be figured out.
• You want ownership, not a job description.
• You’d rather be paid for outcomes than for hours spent online.
• You believe a client still thriving at year three is a better win than a fast onboarding that quietly dies.
• You’re genuinely interested in putting AI to work for non-technical teams — not just talking about it.

If you need a fixed salary, clear hierarchy, or a role that stays the same for two years, this will frustrate you. If you want to build a book of clients whose results (and your income) compound, keep reading.

Two halves. One owner.

Half 1 — Onboarding (Get them live)

You take a brand-new travel agency from signed contract to fully operational system in one week. That includes:

• Running the kickoff with the owner and their team
• Configuring the system around how their agency actually works (not a generic template)
• Setting up and activating the relevant AI capabilities (agents, workflows, automation, outreach)
• Migrating data and getting the team live
• Training them live until they’re actually using it — not sending a video and hoping

Half 2 — Retention & Growth (Keep them growing)

Onboarding is the handshake. After go-live you own the relationship:

• Regular, proactive check-ins with the owner and team
• Watching adoption closely — who is using it, who is stalled, who needs a nudge before they drift
• Identifying where AI and system improvements can create more leverage for the client
• Being the human they trust, not a ticket queue

Target output: 2–3 complete onboardings per week + ongoing ownership of every client you’ve brought live.

• Revenue share on every client you onboard — for the life of that client. Not a one-time bonus. A percentage of what they pay us, every month, for as long as they stay.
• Direct work with the founder. No layers. No politics.
• Full training on our stack, our AI capabilities, our process, and our playbook.
• Real ownership of your book of clients.
• Output-based work. We do not count your hours. We count your clients and their results.
• A front-row seat building an AI-first company from a very early stage.

Responsibilities

• Own onboarding end-to-end for every client assigned to you
• Configure the system and AI features around each agency’s real workflow
• Train client teams until they are genuinely using the system daily
• Maintain the relationship after go-live — proactively
• Keep clean notes and records so nothing lives only in your head
• Surface problems early. We’d rather hear it now than at churn

Results that matter

• 2–3 completed onboardings per week
• Client live and actively using the system within 7 days of kickoff
• A named champion inside every client driving daily use
• Client teams trained, adopted, and growing

Requirements

• Background in CRM, marketing automation, systems implementation, or client success (any platform — we’ll teach you ours)
• Comfortable teaching non-technical people
• Excellent spoken and written English and Filipino
• Self-sufficient — you manage your own calendar and your own pipeline of clients
• Stable internet and a reliable working setup
• Comfortable with a compensation model that rewards retention over speed

Compensation

Revenue share per client, for the life of that client.

You earn a percentage of what every agency you onboard pays us — every month, for as long as they stay. Onboard well and keep them growing, and that income compounds. Onboard carelessly and it disappears.

There is no ceiling. Your earnings are a direct function of how many agencies you bring live and how long you keep them thriving.

Be clear-eyed about the ramp: because you are paid on recurring revenue, your first weeks build a base rather than a full paycheck. Income compounds from month two onward as your book grows. This model is designed for people who are building something, not people who need a fixed wage next Friday. If that’s a dealbreaker, this isn’t your role — and that’s a completely fair call.

Exact percentage is discussed on the call.

We all eat from the same table.

There are no employees at Flow21. Only partners. When a client stays, we all win. When one churns, we all feel it. Your compensation is tied to the same outcome as ours.

Positive Attitude.

This work involves confused clients, messy data, and people who have been burned by software before. Bring energy that makes hard things feel possible.

Focus1.

One thing at a time, done completely. We serve travel agencies. Not everyone. Not everything. Depth beats spread — in our market and in how you work.

Growth Together.

Kaizen. Small improvements, relentlessly, forever. Every onboarding should be better than your last. Share what you learn — what’s in your head belongs on the team.

1. Add Ian Denver Sanchez on Linkedin https://www.linkedin.com/in/iandensan/
2. Send him your resume on Linkedin