🇧🇷 Customer Success Specialist
If you're interested in eCommerce, feel you have a knack for building customer relationships and would like to contribute to their successes using our product - join us! 🎉
Sounds great! I'll apply!
Are you passionate about
eCommerce and customer success
? Do you thrive on building strong relationships and driving business growth? If so, this is your chance to
make a real impact!
As a
Customer Success Specialist at edrone
, you’ll be responsible for
client retention, contract negotiations, and revenue growth
, ensuring our clients maximize their success with our AI-driven eCRM.
🚀 What We Offer
Competitive salary + performance-based commission
Hybrid work model
– São José dos Campos office (at least 2 times per week) & remote flexibility
Health & dental insurance
TotalPass
Food & transportation vouchers
Free English lessons
Therapy sessions (Telavita)
SESC full credential
A dynamic, innovative environment
🚀 What your typical day will look like:
Client Success & Retention:
Manage
long-term relationships
, ensuring engagement and satisfaction.
Identify and
reduce churn risks
through proactive strategies.
Conduct
strategic meetings
to optimize client ROI.
Revenue Growth & Negotiations
Upsell & cross-sell
to increase MRR.
Renegotiate contracts
to align with evolving client needs.
Lead
training sessions & webinars
to drive client adoption.
Problem-Solving & Escalations
Address
client challenges proactively
, collaborating across teams.
Ensure a seamless experience by identifying and solving pain points.
Education & Value Creation
Develop
guides, case studies, and training materials
.
Stay ahead of
eCommerce trends
and advise clients on best practices.
🚀 What we are looking for:
Experience
in Support, Account Management, or Customer Success
Strong
negotiation
&
relationship management
skills
Knowledge
of eCommerce, marketing, and data-driven decision-making
Intermediate
English
(B2+ level)
🚀 Bonus if you have:
Experience with
B2B clients, contract negotiations, and upselling
Background in
conducting training & webinars
🚀 This role will be perfect for you if:
Have experience and enjoy
working with customers
and
building relationships
with them is your second nature 🍀
You're not afraid of new
challenges
, your
energy and proactive
attitude make no task scary for you!
You
speak English on a communicative level
- as an international company you will be in contact with English constantly!
There's a lot going on in our company, so if you work well under time
pressure
while remaining
calm and efficient
, we'll definitely get along! 😉
You are able to act
independently
and are not afraid to take
responsibility
for your actions -
ownership
is the key to success for us! 👀
Continuous
development and qualification
are an integral part of your life - we want you to be able to grow with us every day!
Your strengths include
knowledge
of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you!
🚀 Recruitment Process
Apply on TeamTailor
Interviews:
30 minutes interview with People&Culture
45 minutes interview with Support Manager
Final decision & feedback
🚀 Ready to grow with us?
Apply now!
Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.
Departamento
Customer Care
Localizações
São José dos Campos
Status remoto
Híbrido