Customer Success Specialist for Marketing Agency

We are a fast-growing marketing agency managing a diverse portfolio of initiatives across operations, marketing, and client-facing projects. With a high volume of work moving in parallel, strong systems, communication, and execution are critical to our success.

We're seeking a dynamic Account Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position with significant opportunities for professional growth and skill development. The ideal candidate will be responsible for managing client relationships, ensuring project success, and driving client satisfaction through effective communication and project management.

Qualifications

• 1-3 years of experience as an CSM
• Strong English communication skills (both written and verbal) are essential
• Proven track record of managing multiple clients and projects simultaneously
• Strong organizational and time management skills
• Experience with project management tools
• Ability to learn quickly and adapt to new situations
• Self-motivated with a proactive approach to problem-solving

Deliverables

• Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building
• Coordinate with internal teams to ensure timely delivery of projects and deliverables
• Maintain accurate and detailed documentation of client communications and account activities in ClickUp
• Identify opportunities for account growth and additional services
• Prepare and submit comprehensive weekly status reports for all assigned clients to the CEO
• Proactively address client concerns and maintain high satisfaction levels

Preferred Qualifications

• Experience with Shopify platform and e-commerce clients
• Previous experience in a fast-paced agency environment
• Understanding of digital marketing services is a plus

What We Offer

• Full-time, long-term position with immediate start
• Extensive professional development opportunities
• 10 days of Paid Time Off (PTO) per year plus observed company holidays
• Hands-on experience with diverse e-commerce clients
• Supportive environment focused on learning and growth

We're looking for someone who can hit the ground running and contribute to our team's success immediately. If you thrive in a fast-paced environment and are passionate about helping e-commerce businesses grow, we want to hear from you!

This is a Full-Time, Remote, Long-Term Contract role, requiring 40 hours per week. 8-hour shift (Eastern Time): 9:00 AM – 6:00 PM ET.