We are seeking a Customer Supply Chain Operations Manager, Strategic Retail Account to own the supply chain operating relationship for one of our client company’s most important national retail channel partners.
This person will manage the flow of orders, products, inventory information, retailer requirements, and operational decisions from forecast through final delivery. The role sits at the center of Sales, Demand Planning, Inventory, warehouse operations, transportation, Finance, and the retailer’s supply chain organization.
This is not a sales account-management role, and it is not simply an order-processing position. It is the dedicated supply chain ownership role for a strategically important retail customer.
The person hired will understand what the retailer needs, what inventory is available, what the warehouse can execute, where risks are developing, and what each stakeholder needs to know next.
What You Will Own
- Manage the complete order lifecycle for one major national retail partner, from purchase-order receipt through fulfillment, shipment, and delivery.
- Serve as the primary supply chain and operations contact for the account.
- Connect retailer forecasts, promotions, orders, and inventory needs with internal supply, inventory, and fulfillment capabilities.
- Monitor SKU-level availability and identify shortages, excess inventory, timing concerns, or fulfillment risks before they affect the customer.
- Lead conversations regarding product availability, order changes, delivery timing, supply constraints, and recovery plans.
- Coordinate closely with Sales, Demand Planning, Inventory Control, Finance, warehouse teams, transportation partners, and the retailer.
- Manage operational requirements involving EDI transactions, purchase orders, ASNs, routing, labeling, packaging, shipment windows, and retailer portals.
- Track service and compliance performance, including fill rate, order accuracy, on-time delivery, in-stock performance, deductions, and chargebacks.
- Investigate recurring order or compliance problems and lead changes that address the underlying cause.
- Support new-product launches, promotions, seasonal demand, and other high-volume events.
- Maintain clear reporting on orders, inventory availability, service risks, and account performance.
- Improve order-management and supply chain workflows through stronger processes, automation, AI-assisted tools, and better use of data.
- Continuously improve the account’s operating processes so execution becomes more efficient, reliable and scalable.
What We Are Looking For
- Three or more years of experience in customer supply chain, retail supply chain, order management, fulfillment, replenishment, customer logistics, or account operations.
- Direct supplier-side experience supporting Walmart, Target, Amazon 1P, or another complex national retail customer.
- Hands-on responsibility for customer orders and product flow, not solely sales, marketing, or commercial account management.
- Experience working with EDI, ASNs, routing requirements, retailer portals, labeling, shipping compliance, or similar retailer operating requirements.
- Experience connecting forecasts and retailer demand with inventory availability, warehouse execution, and delivery timing.
- Ability to interpret supply chain information and turn it into clear recommendations and communication.
- Experience resolving shortages, late orders, fulfillment exceptions, retailer deductions, or chargebacks.
- Strong cross-functional communication skills and the confidence to work directly with retailer supply chain partners.
- A continuous-improvement mindset and genuine interest in improving how work gets done.
- Comfort using ERP, order-management, reporting, and workflow tools. NetSuite experience is helpful but not required.
- Experience using automation, AI, analytics, or no-code tools to improve a process is highly valued.
- Experience in consumer products, CPG, household goods, food and beverage, apparel, or another physical-goods category sold through major retailers (online and/or brick & mortar stores) is preferred.
Level and Background
This is an individual-contributor role with meaningful ownership of a strategic retail account. Direct people management is not required.
Current title is less important than actual responsibility. Candidates may currently hold titles such as:
- Customer Supply Chain & Retail Operations Manager
- Customer Supply Chain Analyst
- Senior Customer Supply Chain Analyst
- CPFR Analyst
- Replenishment Analyst
- Customer Logistics Specialist
- Retail Operations Coordinator
- Order Management Analyst
- Customer Operations Specialist
- Associate Manager, Customer Supply Chain
- Customer Supply Chain Manager
The strongest candidates will have moved beyond processing orders and can demonstrate how they anticipated risk, improved product availability, strengthened retailer communication, and made the overall account operate more effectively.
This is a remote position within the United States, with periodic business travel expected.
Company and retail-partner details will be shared with qualified candidates.