Customer Support Advisor Portuguese/English/Spanish/Italian

Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate. ► Discover the major player in Open and Responsible Cloud DETAILS Permanent contract Customer Services Hybrid Hybrid YOUR JOB Customer Support Advisor Portuguese/English/Spanish or Italian Within your #OneTeam We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers. Your main responsibilities •Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat) •Replying to customer escalations and helping guide customers through the correct processes at OVHCloud •Keeping customers updated about the status of their opened requests and the resolution for the same •Offering after-sale support - order tracking and payment follow up when needed •Participating in different missions with the team, helping support customer loyalty programs •This position will require shift work on weekends and/or nights •A hybrid option will be available for shifts (to be discussed) Your future impact In 6 months - becoming independent in recognizing and troubleshooting most standard issues brought by customers - understanding the company product portfolio and related customer needs And in 1 year - providing nuanced and complex resolutions to our customers - start developing technical skills in our dedicated training programs Skills required : Proficiency in Portuguese / English and Spanish Time management and prioritization are your forte Customer centred You like to help and having a positive impact on people you offer support to Having the opportunity to work in an international environment is important to you ...hg.....gffrnhhhhhhnbhbgggggg RECRUITMENT PROCESS 1. Meeting with our Talent Acquisition Specialist: Maja 2. Interview with the Manager: Gabriela 3. Assessment (if relevant) 4. Meeting with a Peer, Team Member, or Director 5. Final debrief, Feedback & Decision OUR BENEFITS & PERKS ✔︎ A Hybrid Remote Work Policy ✔︎ An Employee Shareholding Plan ✔︎ A Service Recognition Program ✔︎ Subsidies for Holiday and Sports Activities ✔︎ On-site Nursery/Daycare (depending on location) Plus: ✔︎ Multicultural Teams ✔︎ Well-Equipped Modern Workspaces ✔︎ An Online Learning and Certification Platform ✔︎ Digital Medical and Social Support Services for you and your family JOIN THE OVHCLOUD JOURNEY OVHcloud values and supports the diversity of the people we hire. For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths. Be free to be yourself! IA IN OUR DNA Artificial Intelligence is reinventing our business every day. Join us to explore its immense possibilities and co-build the future! SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT ► Explore our commitments that make the difference REALIZE YOUR POTENTIAL! We know that women sometimes hesitate to apply if they don't meet 100% of the criteria in a job description. We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your application Cette offre ne répond pas tout à fait à vos attentes ? Candidatez malgré tout ! C'est l'occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-être recontacter pour une autre opportunité. Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams! It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity. Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate. ► Discover the major player in Open and Responsible Cloud YOUR JOB Customer Support Advisor Portuguese/English/Spanish or Italian Within your #OneTeam We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers. Your main responsibilities •Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat) •Replying to customer escalations and helping guide customers through the correct processes at OVHCloud •Keeping customers updated about the status of their opened requests and the resolution for the same •Offering after-sale support - order tracking and payment follow up when needed •Participating in different missions with the team, helping support customer loyalty programs •This position will require shift work on weekends and/or nights •A hybrid option will be available for shifts (to be discussed) Your future impact In 6 months - becoming independent in recognizing and troubleshooting most standard issues brought by customers - understanding the company product portfolio and related customer needs And in 1 year - providing nuanced and complex resolutions to our customers - start developing technical skills in our dedicated training programs Skills required : Proficiency in Portuguese / English and Spanish Time management and prioritization are your forte Customer centred You like to help and having a positive impact on people you offer support to Having the opportunity to work in an international environment is important to you ...hg.....gffrnhhhhhhnbhbgggggg Cette offre ne répond pas tout à fait à vos attentes ? Candidatez malgré tout ! C'est l'occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-être recontacter pour une autre opportunité. Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams! It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.