Customer Support Agent

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Customer Support Agent Location: Peachtree City, GA **Hybrid Office: 3 days in office/2 days remote** **Shift 11a-7pm weekdays** **Rotate every other weekend 7a-3pm** **Must be flexible for team vacations/sick days** Key Areas of Responsibility: Receive and create service requests using customer information (including thorough documentation of problem and subsequent activity). Utilize various systems to proactively monitor time-sensitive incidents from end-to-end to meet defined SLAs. Engage adequate third-party resolver groups to resolve incidents. Ensure reported issues are being handled in timely manner and by appropriate resolver group, using known solutions documented in knowledge base. Communicate with customers through various means (oral, written, electronic) until resolve Determine priority based on information and documented guidelines Follow solutions outlined in knowledge base Follow established customer-specific processes Pre-requisites: High school diploma or equivalent Excellent verbal and written communication skills Strong analytical and problem-solving skills Strong teamwork and interpersonal skills Strong multi-tasking ability Intermediate knowledge of computer networking and Excel Prior call center experience Experience using ticketing systems preferred Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include : Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401k EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice ( Applicant Privacy Policy | NCR Atleos ) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.