Customer Support Agent

Assistant Launch connects top LATAM talent with US-based founders and executives. We're hiring a Customer Support Agent to be the frontline voice for a US client — handling inbound/outbound support with speed, warmth, and real ownership. This is a junior-to-mid level role for someone who's done the reps in a call center environment and is ready to work independently, without a supervisor checking every ticket. What You'll Do Handle customer inquiries via phone, email, and chat with a friendly, solution-first tone Troubleshoot issues end-to-end — own the problem until it's resolved, not just until it's "escalated" Log and track cases accurately in the client's CRM/helpdesk system Identify patterns in recurring issues and flag them proactively to the client Use AI tools to work faster and smarter Manage your own workload and schedule within agreed hours — no one is watching over your shoulder Example of what "ownership" looks like in practice: A customer writes in frustrated because a refund hasn't posted. Instead of just replying "I've forwarded this to billing," you check the transaction status yourself, give the customer a real timeline, and follow up proactively two days later to confirm it's resolved — without being asked to. What You Bring 1–3 years of call center or customer support experience (phone-based support strongly preferred) C1 English level — you'll be the voice of a US company Strong independent work habits: you don't need daily hand-holding to hit your targets Comfort using AI tools in daily workflow Reliable internet, a quiet workspace, and your own equipment A calm, patient communication style, even with difficult customers Fully remote Weekly pay, at and above industry standard Paid vacation and holidays Health and learning stipends Access to AI training and tools Clear paths to advancement This Role Isn't for Everyone This is not a role for someone who simply wants to clock in and clock out. It’s for professionals who want to build a long-term career as an Executive Assistant, work with clients who respect and value their contribution, and grow within a team that is committed to developing the future of this role.