Customer Support Agent - Malta

Customer Support Agent - Malta Join Us! Unlock your potential with a company that’s changing the game, literally. Apply today and become part of the Legendz story. Join Us Customer Support Agent About Legendz Legendz is an innovative social casino platform offering casino-style games like slots, poker, and table games in a virtual, free-to-play environment. Guests enjoy exciting gameplay with the chance to win real prizes — all within a responsible and legal framework. Join us as we redefine social gaming and deliver unforgettable experiences! About the Role We’re looking for a Customer Support Agent to provide exceptional service to our guests across live chat, email, phone, and social media. You’ll handle inquiries, guide guests through account and payment processes, explain game rules and promotions, and ensure every interaction reflects our commitment to friendly, accurate, and responsible support. 🕓 This is a shift-based role operating from Monday to Sunday , with rotating shifts between 06:00–14:30 and 12:00–20:30 . What You’ll Do Respond to guest inquiries and resolve account or technical issues. Educate guests about games, promotions, and responsible play. Guide guests through payment and verification (KYC) processes. Escalate complex issues to the relevant teams. What You’ll Bring Excellent written and verbal communication skills. Strong multitasking and problem-solving abilities. Experience with online gaming or customer support. Calm, professional approach under pressure. Why Join Legendz? Innovative, fast-growing industry. Supportive, flexible, and remote-friendly culture. Competitive compensation and growth opportunities. A team that values collaboration and celebrates success. Department Operations & Product Role Customer Experience Locations Legendz - Malta Remote status Hybrid Employment type Full-time About Legendz Our mission is simple: to create legendary entertainment moments for guests around the world , and an equally legendary place to build your career. If you’re excited by global collaboration, meaningful ownership, and shaping the future of social gaming, we’d love to build what’s next together. Founded in 2024 Co-workers <100