Customer Support and Service Quality – Paid Internship

Customer Support and Service Quality – Six Months Paid Internship Join Mitto and be beyond! 🚀 Eager to go beyond? If so, we’d love to meet you! We’re Mitto and we’re thrilled to be revolutionizing the way the world communicates through our Cloud-Communications-Platform-as-a-Service (CPaaS). We were launched in 2013 with SMS and quickly blossomed beyond to include voice, chatbots, all major chat apps, and CRM/marketing platform integrations. We also developed pre-built tools for bulk campaigns and conversational support chats. We’re riding a wave into the future, and you can join! 🏄🏼 Here at Mitto, you’ll be working with a global team of people that’s spread out across 35 locations - and growing! We’re proud to be a group of curious minds that scour the landscape for whatever’s next in omnichannel communication. We’re adaptive, resilient, and determined. 💪 🧠 Join our internship program and gain valuable insights into the SaaS industry and communication channels through our Cloud-Communications-Platform-as-a-Service (CPaaS). You'll have the opportunity to help our clients overcome challenges and grow professionally in a dynamic environment, with the possibility of continuing to develop within our team. How you’ll go beyond: 📈 Learn about the telecommunication industry and Mitto products Deep dive into our business model and client portfolio Learn how to actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products Learn to use diverse tools and platforms (Grafana, Kibana, Zendesk) Learn how to monitor and analyze quality of our customers’ traffic Gradually start to communicate with our customers, partners, and internally with other Mitto teams Maintain and expand technical knowledge across all Mitto products and services, tools, and processes Provide support to all clients, using different communication channels Troubleshoot any quality degradation reported by other customers or departments, make adjustment when required Expand technical knowledge during the whole internship program (basic understanding of mobile services - technologies, protocols - SMPP, SS7) Work in shifts What you bring to the table: 👩‍💻 Final year student or graduated student from Higher education of Applied studies or Faculty (technical background, computer science or IT-related field is a plus) Fluent in written and spoken English language Excellent problem-solving skills, analytical approach, high level of responsibility, strong ability to prioritize Eager to learn new technologies , procedures, or client's use cases How we’ll go beyond for you: 💗 A collaborative environment of talented individuals across the world that enables you, and every other team member, to make a direct impact on our collective success Flexibility in where and how you work (remote-first culture, generous time off and lots of autonomy to do your best work) Laptop, screen, mouse, headset - whatever you need to get the job done! Opportunity for a full-time position after the internship program Ready to take your career beyond? 🚀 Then we’re ready to hear from you. Shoot us a message today. 📲