CUSTOMER SUPPORT (CHINESE SPEAKING - 50% online)

We are a Global Financial Group with a strong presence in multiple countries around the world. As part of our continued growth, we are now expanding our operations into the MALAYSIA market.

We are looking for a Customer Support (Staff level) who have professional English & Chinese to work on-site in Vietnam, supporting customers in Malaysia and international.

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KEY RESPONSIBILITIES

*Responsibilities:

• Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses to all inquiries.
• Foster strong, long-term partnerships through consistent engagement, trust-building communication, and proactive relationship management.
• Communicate updates, promotions, product information, and key announcements to VIP partners to ensure alignment and support business growth.
• Review and verify new Partners applications, ensuring proper onboarding and accurate setup in accordance with company structure, policies, and compliance standards.
• Manage and resolve urgent requests from VIP partners, including matters related to accounts, trading activities, withdrawals, commissions, and system issues.
• Collaborate closely with Operations, Finance, Dealing, and IT teams to ensure efficient case resolution and seamless partner experience.
• Ensure all VIP partners activities adhere to internal policies, partnership agreements, and relevant regulatory requirements.
• Monitor and escalate any suspicious behavior or high-risk trading activities to the Country Manager for immediate attention.
• Maintain strict confidentiality and uphold data protection standards in all partner interactions.

*Requirements:

• Priority for candidates who have experiences in a customer support role or a similar customer-facing position is preferred.
• Excellent communication skills, both written and verbal, with a strong command of English & Chinese language.
• Empathy and the ability to actively listen to customer concerns, showing genuine care and understanding.
• Quick problem-solving skills and the ability to think on your feet in high-pressure situations.
• Flexibility to work in rotating shifts, weekend days and holidays (with OT & allowances).
• A team player with a positive attitude and willingness to collaborate with colleagues.

*Working days: 5 days/week

Day shift: 8.30am - 5.30pm (office working - 2 weeks/month)

Night shift: 5.00pm - 2.00am (work from home - 2 weeks/month)

Weekly off/Holidays working: assigned by Leader

*Salary range: from USD450 – USD500

Night shift allowance ~ USD150/month (~ 10days/month)

Performance incentive ~ USD100+/month

Weekly off allowance - ~USD15/day shift & USD30/night shift

Annual leave, Sick Leave, Birthday Leave, Yearly Bonus