Customer Support Consultant – German Speaker

Employment Type: Full-time, Permanent

Location: Madrid, Spain (Hybrid – 3 days on-site)

About the role:

We're hiring on behalf of a fast-growing fintech opening a new Madrid hub this summer, as part of a broader European expansion. This is a strong entry point into financial markets for someone who wants to build a career at the intersection of client service and fintech.

As Customer Support Consultant, you'll support professional clients — banks, asset managers, and other financial institutions — combining customer service skills with a growing technical understanding of the product.

Responsibilities:

• Deliver customer support and user training via phone, email, and ticketing systems
• Act as first point of contact and operational key account for assigned clients
• Work closely with Sales and Customer Success teams to support the client experience
• Test and validate new product features, feeding insights back to the product team
• Deliver product demos, presentations, and webinars for new and existing clients
• Contribute to internal projects aimed at improving process and customer satisfaction

Requirements:

• Fluent German and English, written and spoken (business level or above)
• Degree or relevant qualification — Finance, Economics, IT, or related field preferred but not essential
• Genuine interest in financial markets; fintech experience is a plus, not a requirement
• Strong communication and interpersonal skills across a range of stakeholders
• Comfortable working independently and under pressure in a fast-paced environment
• Proactive mindset, with a willingness to take ownership

Compensation: €26,000–32,000 gross/year, with flexibility to go higher for candidates with strong relevant experience.

What's on offer:

• Hybrid setup — 2 days remote once ramped up, plus up to 4 weeks/year working from another location
• Wellbeing initiatives and employee assistance programme
• Learning and development support, with a clear path for career growth
• International team, startup mindset, based in one of Europe's financial hubs

To apply, send your CV in English.