Customer Support Engineer

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ( www.brooks.com ). Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology. Customer Support Engineer Job Description PRIMARY RESPONSIBILITY: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. HIGHLY SKILLED LEVEL: Under limited supervision, is responsible for complex assignments which require a broad understanding of the discipline or function and all related areas. Exercises latitude in determining approach to work and/or use of procedures, policies, or processes. Work is typically only evaluated upon completion to ensure objectives have been met. May act as a lead and/or project leader. May provide guidance to other non-exempt personnel. Requires broad knowledge and skills in the discipline and related fields, in completing assignments in a creative and effective manner. Expected to mentor and transfer knowledge to more junior staff members. Provides solutions in resolving complex problems that may impact established policies and procedures. Frequently exercises judgment in interpreting procedures and practices and in recommending changes. Work Location & Flexibility At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process. Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive. For applicants with disabilities requiring accommodations, don't hesitate to get in touch with [email protected] or call +1 (978) 262-2400 to discuss your needs. Review EEO Law & EEO Statement .