Customer Support Intern

Foreign Policy’s product team is hiring a Customer Support intern for the Autumn of 2026. The successful candidate will answer customer questions and troubleshoot issues from Foreign Policy subscribers and non-subscribers via Zendesk, and assist with consumer-related projects. The ideal candidate will have a strong customer focus and will be able to commit to a regular 4 hours per weekday during U.S. business hours (2 hours in the morning + 2 hours in the afternoon or evening is ideal, but we can be flexible on which specific hours you work every day). The person in this position will: Respond to incoming customer communications to FP’s customer support platform, Zendesk, providing outreach and follow up to ensure the highest degree of satisfaction. Identify bugs and work with the product team to troubleshoot errors. Alert product team to concerns like bugs or login issues. Assist with special projects as needed, and as time allows. Special projects may include data collection/collation, gathering and analyzing customer feedback, or helping to source leads for our sales team. Desired characteristics: Excellent written communication skills. U.S. resident & able to work legally in the U.S. Action-oriented and proactive. Experience in customer service. Able to work independently, with minimal supervision. Experience with face-to-face retail or food service is not required, but preferred. Coding experience is also not required but preferred. Willingness to learn. Interest in media and/or foreign policy. Ability to commit to 20 hours a week, approx. 4 hours a day, Monday-Friday each week. This position is expected to be a part-time internship, starting in September and ending in early January. In the past, some of our most successful interns have extended their employment into the following June. You must supply your own laptop and be willing to work remotely (any time zone in the continental U.S. is fine). Foreign Policy is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.