Customer Support Officer (Japanese)

Customer Support Officer (Japanese) 📈 Customer Support Officer (Japanese) 🇯🇵 🌍 Now partnering with a leading investment firm offering Forex and CFD trading! 📍 Japan | 🏠 Remote | 📝 B2B, Services Agreement, or Freelance contract Are you a Japanese-speaking customer support professional with a passion for financial markets? 💹 We're looking for a Customer Support Officer to help clients navigate trading accounts and platforms while delivering top-tier service in the FX/CFD space! ✨ 📋 Duties & Responsibilities 👉 Assist clients with opening and maintaining trading accounts 👉 Respond to customer enquiries via email, phone & internal support channels 📞 👉 Handle welcome calls and client follow-ups to ensure high satisfaction 👉 Provide information about trading platforms and services 👉 Resolve back-office and account-related enquiries 👉 Support clients with technical issues, including MetaTrader platform troubleshooting 💻 👉 Handle customer complaints professionally, ensuring timely resolution 👉 Liaise with internal departments to resolve customer issues efficiently 👉 Escalate complex cases to relevant teams when required 👉 Support marketing activities, including campaign translations & event coordination 👉 Educate clients on products and platform functionality 👉 Contribute ideas to improve customer experience and support business growth 💡 ✅ Requirements 🔹 Native or fluent Japanese (written & spoken) 🔹 Fluent English (B2 minimum) 🔹 University or College degree 🔹 Strong communication and interpersonal skills 🔹 Proficiency with MS Office applications 🔹 Comfortable using CRM systems, email platforms & computer applications 🔹 Ability to work independently and within a team 🔹 Ability to work under pressure and meet deadlines 🔹 Experience working with CRM systems and customer support tools 🎁 Benefits 💰 Remuneration according to qualifications and experience 🌍 Opportunity to work with an international FX/CFD brokerage 🤝 Dynamic and multicultural working environment 📈 Opportunities for professional learning and growth ✨ And many others! 📩 Ready to support clients in the exciting world of FX/CFD trading? Apply now! #CustomerSupport #JapaneseJobs #FXTrading #CFDTrading #RemoteJobs #JapanJobs #HiringNow #Freelance #FinancialServices #ForexJobs Department Information & Technology Role Customer Service Locations Tokyo, Kyoto-shi, Yokohama-shi, Sapporo-shi, Fukuoka-shi, Osaka-shi Remote status Fully Remote Employment type Full-time Employment level Professionals About Wibit Consulting & Services (WibitCS) Wibit Consulting & Services is a Polish consulting company based in Tarnowskie Góry, delivering recruitment and business services to clients across Europe and beyond. We combine deep industry expertise with a hands-on, client-focused approach — sourcing top talent, supporting business development, and building lasting partnerships that help organizations grow. Our team is driven by professionalism, reliability, and a genuine commitment to getting it right for every client we serve. 🤝 Global Partnerships, Strong Workforce Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients! 🚀 Join Our Network! We’re always open to welcoming new talent into our growing community. Founded in 2020 Turnover N/A