Customer Support QA Specialist

At Campeón Gaming , we build the technology behind online casino and sports betting brands. We provide an all-in-one platform that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful. Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer managed services such as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management. This allows our partners to focus on growing their brand , while we support the technology and core operational functions of the platform. But what truly sets us apart is our people . We are a team of 200+ Campeones from 17+ nationalities , bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being people-first , building trust , embracing meraki , fostering team spirit , and adopting a growth mindset , both as individuals and as a company. We’ve been recognized among the Best Workplaces in Europe 2024 , consistently ranked as a Best Workplace in Greece (2021–2025) , certified as a Great Place to Work for 6 consecutive years , and awarded as Best Workplace for Women Hellas 2026 and Best Workplace in Tech Hellas 2025 . Ready to build this journey together? Your story starts here! About the Role We are currently looking for a Customer Support QA Specialist to join us! Responsibilities: Daily monitoring of all channels of communication of the Services Division (Customer Service etc.). The goal of the auditing is the overall improvement of the CS performance and processes, and to help with the reduction of errors. Identify and address potential customer interaction issues and areas for further training. Check daily the KPI’s of the agents to ensure performance is kept on high levels. Identify positive and extraordinary behavior /performance by the agents. Take samples of the tasks from the agents, identify trends, and provide timely and accurate audit findings to the Head of CS and supervisors, to support staff one-on-ones and performance evaluations. Create evaluations with meaningful and constructive feedback. Summarize and communicate to management audit results on a regular schedule. In coordination with the CS management team, it develops and maintains a quality audit program for the customer service team. Helps to identify new metrics for performance and detect broken internal processes. Works independently with general direction from the Head of CS. Requirements: Excellent verbal and written communication skills in English. Excellent analytical and data collection skills, research skills, verbal and written communication skills, attention to detail. Capable of working independently with the ability to successfully plan, organize and prioritize workload. Time management skills. Demonstrate ability and willingness to work in a team environment and to accomplish goals through cooperation. Reliable and maintain strict confidentiality of staff information. Proven ability to stay focused and multi-task in a fast-paced environment. Must have strong computer skills, ability to work with Microsoft office products. We got you covered here: Competitive Salary & bonus scheme. Access to LinkedIn Learning programs as well as funding to educational programs of your choice. Private Medical insurance & Access to a 24/7 Employee Assistance Program. Monthly allowance for orders via the Wolt App & free drinks and snacks at the office. Coverage of your public transportation expenses and gym membership. Paid educational leave. Hybrid working model. Modern offices. 360 feedback for Constant personal and professional development. Birthday Day off! Diversity, Equity & Inclusion At Campeón Gaming, we believe every story deserves to be heard and valued. We are proud signatories of the Diversity Charter Greece, reinforcing our commitment to a culture of equality, respect, and inclusion. We welcome and celebrate people of all backgrounds, experiences, and perspectives. For us, diversity is not just a principle. It’s a strength that drives innovation, connection, and collective success. Every story deserves a shared journey. Ready to be a Campeόn?