Customer Support | Remote (Philippines)

🚀 We're Hiring: Customer Support | Remote (Philippines)

Are you passionate about delivering exceptional customer experiences? RMIB is looking for a dedicated Customer Support to join our growing team — 100% remote, with a stable Mon–Fri schedule.

If you thrive on solving problems, building trust with customers, and being the voice of a company that values integrity and service excellence, we'd love to hear from you.

📍 Location: Philippines (Remote/WFH)

🕘 Schedule: Monday–Friday, 9:00 AM – 6:00 PM (Philippines: GMT+8)

💼 Employment Type: Full-Time

📊 Reports To: Customer Support Manager (based in Malaysia)

✨ What You'll Do

• Respond promptly and professionally to customer enquiries via phone, email, live chat, social media, and in-person channels
• Provide accurate information on our products, services, account procedures, platforms, transaction processes, and applicable fees
• Assist customers with account access, transaction enquiries, documentation requirements, and general service requests
• Investigate customer complaints and service issues, provide appropriate resolutions, and escalate complex cases to the relevant department
• Maintain clear, accurate, and complete records of customer interactions, complaints, resolutions, and follow-up actions
• Coordinate with Operations, Compliance, Finance, IT, and other internal teams to resolve customer matters
• Verify customer information and follow applicable KYC, AML, data protection, and information security procedures
• Protect customer information and maintain strict confidentiality at all times
• Educate customers on the safe and effective use of our digital services and communication channels
• Follow up on unresolved cases and keep customers informed until the matter is concluded
• Identify recurring customer concerns and recommend improvements to processes, products, systems, and service delivery
• Meet established service-level, response-time, quality, customer satisfaction, and case-resolution targets
• Participate in product training, compliance training, team meetings, and continuous service-improvement initiatives
• Perform other customer service duties as assigned by management

🎯 What We're Looking For

• Bachelor's degree or equivalent hands-on experience
• 1–2+ years in customer service or support (banking/fintech background is a strong plus)
• Excellent written and verbal English communication skills
• A calm, solutions-first approach to handling challenges
• Sharp attention to detail and strong documentation habits
• Familiarity with KYC/AML and data protection practices
• A reliable internet connection and a genuine passion for helping people
• A collaborative, customer-first mindset

💡 Why Join RMIB?

Work with a company that puts trust, security, and customer care at the center of everything it does — from anywhere in the Philippines, on a schedule that supports real work-life balance.

📩 Ready to apply? Send your resume to hr@roboacademy.com