Customer Support Representative

💦 About Skimmer Skimmer is on a mission: to modernize the pool and spa service, repair, and construction industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We are currently #615 on the Inc. 5000 list of fastest-growing companies (#74 in Texas and #63 in Software!), on the Deloitte Fast 500, one of Built In Austin's Best Startups, ABJ’s 6th Fastest Growing Company, and most importantly one of Austin's Best Places for Working Parents for the last 5 years. We’re proud of the incredible company we’ve built, and we’re just getting started. We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we Realize our customers' success is our success. Build humble, diverse teams who have fun winning. Drive results with urgency. Earn trust through transparent communication. If you’re passionate about helping people, thrive in a fast-paced environment, and want to join a team that genuinely cares about what they do — come make a splash with us. 💪 What You’ll Do As a Customer Support Representative, you’ll be on the front lines helping pool pros succeed with Skimmer. Every day, you’ll: Deliver friendly, knowledgeable phone, email, and chat support to our customers Guide customers through product features, troubleshooting, and best practices Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!) Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it Your work won’t just solve problems — it’ll help shape how thousands of businesses operate more efficiently every day. 🧩 What You Bring A knack for clear, confident, and friendly communication Experience in customer support, technical support, or billing support Strong multitasking and prioritization skills — you stay calm under pressure Tech-savviness — you pick up new tools quickly and love helping others do the same Availability to work Monday–Friday, 9:30am - 6:00PM CDT 🧰 Tools We Use Experience with these is a plus (but not required — we’ll train you up!): Our support team utilizes a range of tools to ensure efficient operations and seamless customer interactions: Intercom: For chat support. Dialpad: For handling calls. HubSpot: CRM and comprehensive customer tracking. Notion: For knowledge sharing and documentation. Stripe and QBO: For managing billing and payments. Slack: For facilitating internal communications. 💧 Why You’ll Love It Here A mission-driven company with genuine customer love A collaborative, ego-free culture that celebrates progress over perfection Opportunities to grow and advance as Skimmer scales The chance to help thousands of pool pros run smoother, smarter businesses A leadership team that values clarity, empathy, and follow-through Benefits Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply. Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.