Customer Support Representative

Work from Home Bilingual Customer Support Representative

Fluency in both Portuguese and Spanish is mandatory

Our client, a global leader in e commerce, is seeking talented bilingual individuals to join their virtual customer service team in Colombia. This is a permanent, remote position designed for those who are passionate about providing world class support and building a career with a major multinational firm.

Primary Responsibilities

As a Customer Support Associate, you will act as the first point of contact for users in the Brazilian market. Your goal is to resolve inquiries, prevent future issues, and provide a positive experience for every user. Communication will take place via phone, chat, and email, covering topics such as product questions, shipping status, payment issues, and site navigation.

Position Details

The monthly salary is 2,799,766 COP. This is a full time role with a minimum of 40 hours per week. Because the service operates 24/7 from Monday to Sunday, schedules vary and will include different shifts. Candidates must be available to work on national holidays as required by business needs, with compensation provided according to local law.

Requirements

Applicants must be at least 18 years old and currently reside in Colombia with valid legal working status. Fluency in both Portuguese and Spanish is mandatory. You must have a dedicated, quiet workspace with a desk and chair. Technical requirements include a stable wired internet connection with at least 10 Mbps download and 3 Mbps upload speeds. Previous customer service experience is not required as full training is provided.

Employee Benefits

Competitive medical and dental insurance

Life and accidental death insurance

Employee Assistance Program

Paid comprehensive training

Corporate discounts on company products

Career development and growth opportunities

Access to retail and lifestyle discount programs

Application Process

The client provides all necessary hardware, including a computer, peripherals, and security tokens, which will be shipped to your home. Candidates should be prepared for a multi step application process that includes assessments to evaluate suitability for the role.

Required Skills

Strong organizational abilities and attention to detail

A friendly, customer first attitude

Ability to learn new systems quickly

Comfort working in a fast paced, multitasking environment