Customer Support Representative in Prague

Are you passionate about delivering outstanding customer service and ensuring a seamless customer experience? As a Customer Support Representative , you will be the first point of contact for our customers and play a key role in managing the entire order-to-invoice process. You will work closely with cross-functional teams to ensure efficient order fulfilment, timely deliveries, and excellent customer satisfaction. Your Responsibilities: Manage order-to-fulfilment activities in line with agreed service levels and customer requirements. Process customer orders, backorders, returns, replacements, and credit/debit notes. Handle customer inquiries and complaints via phone and email in a professional and customer-focused manner. Monitor and manage the order fulfilment pipeline to ensure smooth processing and delivery. Maintain customer information and process transactions on customer platforms. Work closely with Supply Chain, Finance, and other internal stakeholders to resolve issues and improve service quality. Support continuous improvement initiatives and contribute ideas to enhance internal processes and customer experience. University degree in Business Administration, Supply Chain Management, or a related field, or equivalent professional knowledge. Minimum 2 years of professional experience in an international and matrix-organised environment. Experience in Customer Service or other customer-facing roles is an advantage. Very good written and spoken English and Czech skills (B2 level or higher). Knowledge of SAP, EDI, and CRM systems (e.g., Microsoft Dynamics) is considered a plus. Strong customer orientation and excellent communication skills. Strong problem-solving mindset and attention to detail. Ability to work independently, manage multiple priorities, and remain flexible in a dynamic environment. Structured, reliable, and collaborative way of working.