Customer Support Specialist – 100% Remote

We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for our customers — German-speaking property management companies using our software. If you're tech-savvy, empathetic, and get satisfaction from actually solving problems rather than just forwarding tickets, this role is for you. 🇩🇪 German fluency is a hard requirement for this role. What you'll do Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch Troubleshoot issues in our software and guide customers to solutions Document recurring issues and help build out our internal knowledge base Join screen-sharing sessions with customers when a problem needs hands-on attention Coordinate with our development team to escalate and resolve bugs or product issues Help new customers get started and feel comfortable with the product What we're looking for Native or fluent German — written and spoken (essential) Experience in customer support, ideally in a SaaS, IT or helpdesk environment Tech-savvy and comfortable learning new software quickly — you don't need a manual for every tool Structured, reliable, and able to manage multiple open cases at once You work autonomously and take full ownership of your tasks Bonus: Hands-on IT experience of any kind — whether it's scripting, automation, self-hosted tools, web apps, Linux, or server administration. If you can fix things yourself instead of just passing them on, that's a huge plus About Us We are a German automation agency turned into a SaaS company with our product hausverwalter.ai — an AI-first platform built specifically for German property management companies. Most property managers work with 5–10 software tools daily. We're building a single platform to replace them all, with AI agents handling the routine work automatically. What makes this role unique: the software our customers use for support is the same software we're building ourselves. You'll be close to the product and the team. For a closer look at what we're building, check out our YouTube channel — heads up, it's in German. The role is fully remote — though you're always welcome to drop by our office in Worms, Germany. Salary $750 – $1500 per month before taxes, depending on experience. There will be room for growth in the years ahead. What we offer 100% remote work Very flexible working hours Permanent employment contract in your country of residence through our partner Deel (Employer of Record) A product that our customers are genuinely excited about Focus on real work, not long meetings Job security: every hire is aimed at long-term employment Strong career prospects as we grow the team If a long-term remote position at a structured, growing company sounds like what you're after, we'd be glad to receive your application. Native or fluent German — written and spoken (hard requirement) 2+ years of experience in customer support, ideally in a SaaS, IT or helpdesk environment Tech-savvy and comfortable picking up new software quickly — you don't need a manual for every tool Technical understanding and strong problem-solving skills — you find solutions, not just workarounds You work autonomously and take full ownership of your tasks Comfortable working under performance pressure Quick on the uptake and a disciplined approach to your work Bonus: Hands-on IT experience of any kind — scripting, automation, self-hosted tools, Linux, web apps, server administration. If you can fix things yourself instead of just passing them on, that's a big plus