Customer Support Specialist

The Team OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools. For over 27 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime , unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. The Goal As a key member of a global integrations team, the Client Integrations Specialist is responsible for managing the full lifecycle of client integrations across SportCast’s product suite. This includes understanding partner requirements, defining the optimal integration approach, guiding clients through API adoption workflow, and ensuring successful delivery from initial scoping through to production launch. You will act as the central point of contact for B2C and B2B partners, combining technical expertise, analytical thinking, and strong communication skills to help clients integrate SportCast products efficiently and reliably. You’ll collaborate closely with engineering, product, delivery, and support teams to ensure integrations are well‑planned and aligned with both client needs and internal capabilities. The Player Experience in client integrations, technical delivery, customer success engineering, or similar roles within SaaS, iGaming, or API‑driven environments. Strong understanding of REST APIs, authentication methods, JSON/XML structures, and integration workflows. Proven ability to analyse customer requirements and translate them into actionable integration plans. Excellent written and verbal communication skills, with the ability to translate technical concepts for diverse audiences. Strong analytical and problem‑solving skills, with experience using tools such as Postman, log analysis, and monitoring platforms. Highly organised, detail‑oriented, and able to manage multiple integrations in a fast‑paced environment. A proactive, flexible team player who can adapt to shifting priorities and global time zones. Enthusiasm for learning complex systems, collaborating across teams, and contributing to product and process improvements. What’s the Score? What we can offer YOU: · We have a collaborative hybrid office environment with our team members in our Melbourne office at least 2 days per week. · Attractive benefits, an open and supportive environment as well as a modern and exciting workplace · The opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow · Tangible and genuine development - at OpenBet, you can take your career where you want it to go! · And if that’s not enough ; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of iGaming, where diversity isn't just celebrated—it's celebrated.