Customer Support Specialist

About the Company

Our clinet is a fast-growing, well-funded marketplace that's modernizing one of the largest and most fragmented markets in the world: hiring. We partner with industry leaders to help them hire world-class talent, and we're growing quickly 8×-ing revenue last year.

Backed by $65M from top investors, we're building the first end-to-end AI recruiting marketplace that connects companies with specialized recruiters and AI agents to fill roles faster and more accurately.

Their mission is to make hiring fast, reliable, and scalable for every company in the world.

The team: 110 employees, tight-knit, remote-first, with a scrappy, high-ownership culture.

The Role

We're looking for our first dedicated Customer Support Specialist to be the frontline for our rapidly growing customer base hundreds of new companies onboarding every month.

This is NOT:

• A management role (you'll be hands-on, in the weeds)
• A call center role
• A role with established processes (you'll help build them)

This IS:

• A foundational role where you'll shape customer support from the ground up
• High-volume, multi-channel support (Slack, chat, email)
• A chance to provide product and technical guidance to customers
• A role with real ownership and room to grow

What You'll Do

• Lead real-time customer engagement via platform chat, Slack, and email—maintaining high service quality and fast response times
• Provide product and technical guidance based on deep product knowledge to ease onboarding and solve technical challenges
• Collaborate with Strategic Projects Leads to enhance service processes and help build out the customer support function
• Be scrappy—things change quickly, and you'll need to adapt and figure things out without a playbook

Must-Haves

• 3–8 years of experience in high-volume customer support, ideally in B2B SaaS
• Hands-on support experience actively handling tickets (not just managing a team)
• Multi-channel experience you've handled support via email, chat, AND Slack (not just one channel)
• Scrappy, startup-esque environment experience—you've worked in fast-paced, high-growth settings with limited processes
• Top 100 school preferred (flexible on degree)
• Top-tier communication skills with strong professional presence
• Methodical with top percentile attention to detail

Nice-to-Haves

• Experience with Intercom, Zendesk, Slack Connect, or similar tools
• Experience in a marketplace or AI-driven product
• Experience building support processes from scratch
• Experience working with B2B customers

Why Join Us

Impact: You'll be the first dedicated support hire your fingerprints will be all over how support works

Growth: 8× revenue growth last year with $65M in funding—there's real room to grow

Ownership: You'll build processes, not just follow them

Mission: Help fix one of the biggest problems for companies: hiring

Compensation: $60K–$80K + competitive equity