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Hiring Company: Rhea County School District
One-liner: Rhea County School District is a public PK-12 district in Dayton, Tennessee, serving about 3,900 students across seven schools. The Customer Support Specialist will provide exceptional support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience through various communication channels.
Salary: $35/hr - $55/hr
Why Join Us:
• Public PK-12 district headquartered in Dayton, serving about 3,900 students across seven schools.
• Career and technical education pathways in engineering, computer science, health science, welding, culinary arts.
• Average student-teacher ratio of 13:1, lower than the Tennessee state average.
• Ranked in the top 50 percent of Tennessee districts for combined math and reading proficiency.
Role Responsibilities
• Respond promptly to customer inquiries via phone, email, and live chat
• Resolve customer complaints professionally and efficiently
• Provide accurate information about products, services, and company policies
• Document customer interactions and maintain accurate records in the CRM system
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure issues have been resolved satisfactorily
• Meet individual and team performance metrics, including response time, customer satisfaction, and quality standards
• Stay updated on company products, services, and procedures
Qualifications
Required
• High school diploma or equivalent; associate's or bachelor's degree is a plus
• Previous experience in customer service or call center support preferred
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and work independently in a remote environment
• Proficiency with Microsoft Office, Google Workspace, CRM software, and online communication tools
• Reliable high-speed internet connection and a quiet home workspace
Preferred
• Strong attention to detail
• Positive attitude and empathy toward customers
• Ability to remain calm under pressure
• Excellent time management and organizational skills