Customer Support Specialist

Details:

Job Title: UPS Customer Support Representative

Location: 100% Remote

Compensation: ~$50,000.00-$55,000.00/Per Year

Type: Full-Time

Hours: 9:30AM-6PM EST

About Us:

CCE DBA Unishippers is a fast-growing franchise group looking to grow our UPS customer service team. We are searching for a friendly, warm, and reliable candidate who can handle high-volume activity, has a team-first mentality, and is self-sufficient. If you thrive in a fast-paced setting, love working with people, and enjoy being part of a supportive and energetic team, this is the perfect role for you.

Key Responsibilities:

Serve as the primary point of contact for customer inquiries via phone, email, and chat for all UPS-related issues (tracking packages, resolving issues etc.).

Provide exceptional customer support by resolving product or service issues promptly.

Managing Receivables, processing invoice payments, troubleshooting shipments, and auditing UPS charges.

Answering billing questions for customers.

Work closely with other departments to provide seamless service and feedback.

Manage and prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.

Document and update customer interactions and account information accurately.

What We Offer:

100% remote position, tech provided.

Enjoy a competitive base salary that rewards your experience and skills.

Full benefits, including medical, dental, vision, flexible PTO, and 401K match.

A collaborative and supportive work culture that values your personal and professional growth.

Qualifications:

Bachelor's Degree or similar

Proven experience in customer service, account management, or a similar role.

Experience working in customer service for UPS or FedEx a bonus.

Strong communication skills, both written and verbal.

Ability to thrive in a fast-paced environment while maintaining a positive and solution-oriented attitude.

Excellent organizational and multitasking abilities.

Empathy and a passion for helping customers.

Tech-savvy with proficiency in Salesforce CRM systems. Helpscout and Google Office suites are a plus.

Why Unishippers?

No. 1 largest privately held LTL broker in the country!

The largest non-retail authorized UPS® partner.

More than 90,000 customers nationwide.

Ranked a Top 10 Freight Brokerage Firm by Transport Topics for the past 5 years.

Ranked a Top 50 Logistics firm globally by Transport Topics for the past 5 years.

Nationally ranked/known for culture, training, and career growth.