Customer Support Specialist

⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals. ⭐ About the role At Lodgify, we're on the lookout for a Customer Support Specialist to join the team in Barcelona! As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify. ⭐ How will you make an impact? Provide top-tier support via phone, email, or chat. Ensure customer satisfaction by resolving issues promptly. Troubleshoot and solve general technical issues related to the Lodgify platform. Report customer feedback and issues to relevant teams and follow up as needed. Identify and document any software bugs or issues for continuous improvement. ⭐ What makes you a great fit? Experience in technical customer support or a similar role. Strong communication skills in English , both verbal and written. Patience, attention to detail, and a logical approach to problem-solving. Excellent troubleshooting skills with the ability to diagnose technical issues . Ability to work independently while managing multiple priorities in a fast-paced environment. A positive attitude and a strong sense of responsibility. Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk. Availability to work in weekends. Experience in the travel or hospitality industry is a plus! Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. What's in it for you? * 🏠 Remote Flexibility : The freedom to work from home any day that works for you. 🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August. . 💊 Alan Health Insurance : Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered. 😋 Meal Perk: €150/month allowance on your Alan card + 50% off Ametller Origen prepared dishes at the office. 💸 Tax-Free Savings : Increase your take-home pay by using Flexible Remuneration for extra meal costs (up to €70/mo) and public transport (up to €136/mo). 🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup. 🇪🇸 Language Learning : Free Spanish classes. 🤑 Referrals: Cash rewards for bringing in new talent. 🌟 Social Life: Daily office breakfast and monthly team events 🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries. *Benefits offered may differ based on the type of contract that is issued So, what are you waiting for? Apply now! All applications and CVs must be submitted in English 😉