Customer Support Specialist - German Market

Are you fluent in German and English and looking for an opportunity to grow your career within an international environment?

We are currently hiring German-speaking Customer Support Consultants to join a multilingual team supporting a leading company in the telecommunications sector. This is a fully remote position based in Portugal, offering long-term stability, professional development, and the opportunity to work with customers across a dynamic and fast-paced environment.

Your Role

As a Customer Support Consultant, you will be the first point of contact for customers, helping them with account, billing, service and technical-related enquiries while ensuring an excellent customer experience.

Key Responsibilities

• Support German-speaking customers via phone, email and chat.
• Assist with account management, billing and service-related enquiries.
• Troubleshoot and resolve customer issues efficiently.
• Provide guidance on products, services and platform features.
• Deliver a high standard of customer care in every interaction.
• Escalate complex cases to the appropriate teams when required.
• Gather customer feedback and contribute to service improvements.

What We're Looking For

• Fluent German and English (minimum C2 level).
• Previous experience in customer support, customer service or contact centre environments is an advantage.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Comfortable working with digital tools and technology.
• Positive, customer-focused mindset.
• Ability to perform well in a fast-paced environment.

Contract & Working Conditions

• Permanent contract after 6 months
• Fully remote position within Portugal.
• Monday to Friday schedule.
• Rotating 8-hour shifts between 07:00 and 18:00.
• Availability required for public holidays when scheduled.
• Work on public holidays is compensated with additional payment

Compensation & Benefits

Monthly Compensation Package

• Base Salary: €920
• Language Allowance (German + English): €500
• Fixed Bonus: €150 (Multiskill Bonus)
• Performance Bonus: Up to €360
• Assiduity Allowance: €110
• Flex Work Allowance: €60
• Meal Allowance: €10.20 per working day (approximately €214/month)

Additional Benefits

• Fully remote work in Portugal mainland.
• Private health insurance.
• Paid training.
• International and multicultural working environment.
• Career progression opportunities within a global organisation.
• Ongoing coaching, training and professional development.
• Stable project with long-term growth potential.
• Onboarding day in Lisbon

Why Join?

• Build an international career while working remotely.
• Join a globally recognised company with a strong presence across Europe.
• Develop valuable customer service, communication and digital support skills.
• Benefit from a competitive compensation package and attractive bonus structure.
• Become part of a supportive and diverse team where your language skills are highly valued.

If you're ready for your next professional challenge and would like to work in an international environment, we'd love to hear from you.

Apply Today!

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