Customer Support Specialist (German-speaking)

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses. As a UK-based Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base. Your Responsibilities Respond to customer queries via phone, email and chat in a timely and professional manner. Trouble shoot and resolve customer issues ensuring a positive customer experience. Collaborate with other departments to escalate and resolve complex issues. Management of customer engagement tool. Collection of customer feedback on our platform to support further development by the Product and Marketing teams. Your Capabilities and Skills Native-level German both spoken and written is required Experience in customer service or similar customer-oriented jobs Team player with excellent communication skills, and the ability to thrive working in a remote team. Digitally savvy, with a clear openness towards using AI tools Good knowledge of Excel, Powerpoint. Experience of Intercom a plus. Shift arrangements We are currently considering candidates for different shift cadences. Overall, some of the following shifts – but not all – need coverage: From Monday to Friday, 07:00am to 3:30pm (with 30 minutes lunch break) Availability from 06:00am to 2:30pm occasionally is a plus From Wednesday to Sunday, with various shift starting times From Saturday to Wednesday, with various shift starting times Should you decide to apply, then you’ll be asked in a next step which of the above shifts you can accommodate to. We do not need all possibilities covered. Travel and other work conditions This is a non-office-based role and can be performed fully remote from within the UK. We cover travel costs for occasional visits to Zürich, so you can connect in-person with the rest of the team in our vibrant and unique office space in Zürich around twice or three times per year (2 – 3 days per trip expected). Per annum salary indication £ 31’000,- Ready to take the next step in a dynamic HR tech company? At Coople, we connect companies and workers through a platform built for flexible work. We help businesses plan smarter and support people in finding jobs that fit their lives. Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.