Customer Support Specialist - Remote

About The Company

Belden is a global leader in the design, manufacturing, and marketing of high-quality connectivity and networking solutions. With a rich history of innovation, Belden connects people, information, and ideas to address the world’s most complex connectivity challenges. The company is committed to creating meaningful impact through technological advancements that support digitization, smart infrastructure, and the Internet of Things. Belden fosters a dynamic work environment that encourages growth, collaboration, and diversity, aiming to shape the future of intelligent connectivity and digital transformation across various industries and communities worldwide.

About The Role

The Customer Service Representative for Belden’s Broadband Solutions division plays a vital role in supporting both internal teams and external customers. This remote position reports directly to the Customer Operations Manager and requires a proactive approach to managing customer inquiries, order processing, and vendor interactions. The ideal candidate will serve as a key point of contact, ensuring customer satisfaction through efficient service delivery and accurate data management. This role offers an excellent opportunity to contribute to process improvements, enhance customer relations, and support Belden’s mission of delivering innovative connectivity solutions. The Customer Service Representative will utilize ERP systems, specifically NetSuite, to facilitate seamless order management and communication, ensuring timely and accurate processing of customer requests and shipments.

Qualifications

• Associate’s degree in business, communications, or a related field
• Bachelor’s degree preferred
• Minimum of three (3) years of customer service experience
• Experience in a manufacturing environment is a plus
• Vendor Management Programs experience preferred
• Proficiency in computer software including word processing, spreadsheets, and presentation tools
• Strong interpersonal and communication skills, both oral and written
• Ability to work effectively with diverse teams and customers
• Excellent organizational skills with the ability to handle multiple projects in a fast-paced environment
• Experience with ERP systems, particularly NetSuite, is desirable
  
  

Responsibilities

• Support customers by resolving service questions and addressing inquiries promptly and professionally
• Manage the overall order process, including processing orders, generating quotations, and tracking shipments
• Monitor vendor inventory levels and coordinate with suppliers to ensure timely delivery
• Respond to customer calls and emails, providing accurate and timely information
• Research and resolve order issues, including tracking shipments and processing RMA claims
• Identify opportunities for process improvements and enhanced customer experience
• Perform accurate data entry of customer and order information into the ERP system
• Collaborate with internal teams to ensure customer needs are met efficiently and effectively
• Maintain detailed records of customer interactions and transactions for quality assurance and reporting
  
  

Benefits

• Competitive base salary within the range of $63,000 to $85,000, commensurate with experience
• Health, dental, and vision insurance coverage
• Long-term and short-term disability insurance
• Life insurance benefits
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Matching retirement plans
• Paid vacation and parental leave
• Employee stock purchase plan
• Paid volunteer leave and community engagement opportunities
• Training, professional development, and career advancement programs
• Flexible work arrangements, including hybrid and remote options where feasible
• Well-being initiatives and a culture committed to diversity, equity, inclusion, and sustainability
  
  

Equal Opportunity

Belden is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or other protected statuses. We believe that diverse perspectives and backgrounds foster innovation and drive our success.