Customer Support Specialist-Remote

Remote Customer Support Specialist — Beta-i Position Summary: Beta-i is seeking a dedicated and customer-focused Remote Customer Support Specialist for their team. The successful candidate will provide fast, professional and helpful support to customers, partners, startups and other stakeholders interacting with Beta-i’s unique programs and services. We need someone who communicates well, pays attention to detail and can operate independently in a remote setting. Experienced multi-taskers working with internal teams to deliver a fantastic experience. Recording consumer contact and resolving consumer complaints. Key Responsibilities Answer client questions on email, chat and other support channels. Accurate information. Beta-i activities, services, events and procedures Timely and competent handling of consumer problems and complaints. Send technical or complex issues to the relevant internal team. Keep record of customer contact and activities you have done. Follow up with clients to ensure sure issues are being corrected the right way. Answer customer questions about accounts, registration, scheduling and programming. Identify the issues our clients continue to face and keep management informed of the trends. Partner with operations, programm and innovation teams when customer support has to be greater. Deliver consistent, quality professional client experiences. Provide recommendations to help improve the customer experience (overall) and help to improve customer support processes Technical Requirements Experience in customer service, customer assistance, administration or equivalent position. Excellent written and oral communication skills. Organization, good problem-solving skills.• Good at handling multiple demands and prioritizing. Good in itself at a remote place. Strong computer skills including understanding of E-mail, chat, CRM and productivity applications. Great attention to details. Professional, patient and client focused approach. Ability to communicate in a culturally and background sensitive way. Required Skills Experience in start-ups, IT firms, innovation projects or professional services; Experience supporting remote clients. Experience with CRM and Ticketing System. English fluency essential. Other languages are a bonus. What is Beta-i Work from home atmosphere. Opportunity to operate in an innovative global environment Partner with startups, organizations, entrepreneurs, and IT specialists. Training and career development An energetic and team-oriented working environment. New efforts and opportunities for customer’s experience.