Customer Support Technician

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a Customer Support Technician, you will play a key role in delivering exceptional technical support to our clients. You will leverage your technical expertise and problem-solving skills to troubleshoot issues, provide solutions, and ensure the best possible customer experience. This role requires a curious, analytical mindset and a genuine passion for helping both clients and colleagues succeed. What you'll do Provide technical customer support, troubleshooting issues related to SQL, programming logic, and computer networks. Analyze and resolve technical problems by digging deeper and applying a systematic, analytical approach. Deliver the best possible client experience by being responsive, supportive, and solution-oriented. Communicate effectively with clients, partners, colleagues, and engineering teams in English and the local language. Operate effectively in a fast-paced environment with competing and shifting priorities. Stay curious and continuously learn how things work and identify opportunities for improvement. Maintain solid organizational skills with strong attention to detail and patience. What makes you a strong fit At least 2 years of experience in a technical customer support role. Working knowledge and experience with SQL, programming logic, and computer networks. A genuine care for clients and a commitment to providing the best possible experience at all times. A supportive mindset that extends equally to clients and colleagues. Curiosity to learn how things work and a drive to improve processes and solutions. Strong analytical skills and the ability to troubleshoot and solve technical problems. Ability to operate effectively in a fast-paced environment with competing and shifting priorities. Solid organizational skills, attention to detail, and patience. Effective communication skills in English and the local language. Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . #LI-DM1