Customer Support – Telecom

• Customer Support – Telecom
• Location: Dublin 16 – Hybrid (2 days onsite, 3 days remote after training)
• Job Type: Permanent
• Training: Full training and structured onboarding provided

The Role:

Capaciteam is partnering with an established technology services organisation supporting enterprise customers across Europe. Due to continued growth, they are looking for a Customer Support – Telecom professional to join their expanding operations team.

This is an excellent opportunity for someone with 1-2 years of experience in telecoms customer care, mobile phone support, or technology retail. Candidates with experience in mobile phone stores or telecoms retail environments are encouraged to apply.

You will support customers with their mobile technology requirements and coordinate requests between customers, suppliers, mobile network operators and internal teams.

Key Responsibilities:

• Manage mobile service requests, including connections, upgrades, cancellations and number porting.
• Coordinate mobile device orders, procurement and fulfilment.
• Liaise with customers, suppliers and mobile network operators.
• Handle customer queries, operational issues and service escalations.
• Support device deployments, migrations and other mobile technology projects.
• Assist with reporting, invoice validation and service audits.
• Maintain accurate customer and service records across multiple systems.
• Identify opportunities to improve processes and operational efficiency.
• Manage multiple customer requests while maintaining a high level of service.
• Work closely with internal teams to ensure customer requirements are delivered accurately and on time.

Required:

• 1-2 years of experience in telecoms customer care, mobile support, technology support or mobile/technology retail.
• Experience working in a telecoms, mobile phone or technology retail environment is highly desirable.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Confidence using multiple systems and Microsoft Office, particularly Excel.
• The ability to manage multiple priorities in a fast-paced environment.
• Good knowledge of mobile phones, devices and common telecoms services.
• Knowledge of Android and iOS is desirable.
• Experience with mobile networks, suppliers or enterprise mobility is an advantage.
• A proactive approach to resolving customer issues and coordinating solutions.

What's on Offer:

• Full training and structured onboarding.
• Permanent position within a growing technology services organisation.
• Hybrid working – 2 days onsite and 3 days remote after training.
• Career progression opportunities.
• Pension contribution.
• Exposure to international enterprise customers.
• Supportive and collaborative working environment.

Who Would Be a Good Fit?

This role would suit someone with 1-2 years of experience in telecoms customer care or mobile phone retail who is looking to progress into a broader customer support, technology operations or service delivery role. If you have experience supporting customers with mobile phones, upgrades, connections, SIMs, number porting or telecoms services, we would love to hear from you.