Job Requirements
Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom’s TXM platform, which translates into Value attainment for our customers, and provides a solid foundation for securing further platform expansion and ultimately, net retention. The Customer Value Manager will have phenomenal customer experience to drive customer value, adoption and retention.
What You'll Do
Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities
Drive value of deployed solutions for all customers in your portfolio by driving retention and providing recommendations to optimization adoption and use of the TXM platform
Educate customers on new product capabilities and position value propositions
Collaborate with key stakeholders to develop connections ensuring a smooth customer journey
Oversee key stakeholder relationships post-signature and own and drive these relationships post-go live
Create success and adoption plans following sales handover to understand and define expectations for partnerships
Oversee Champions training and certification, and deliver persona-based end user training
Host regular office hours for end users through go live and oversee early adoption period and metrics
What You've Done
5+ years experience as a Customer Success/Customer Value Manager role within SaaS space
Experience using technology, metrics, and reporting to manage a customer support functions
Ability to have value-based conversation with business executives and key clients
Experience managing products, product offerings, and customer experience with products
Strong organizational and project management skills
Salary
Expected salary range $75,000 - $90,000
Please note the Salary range is subject to change in the future in accordance with Phenom’s policies
Benefits
We want you to be your best self and to pursue your passions!
Health and wellness benefits/programs to support holistic employee health
Flexible hours and working schedules, as well as parental leave for new parents
Generous vacation policies & holiday time off
Growing organization with career pathing and development opportunities
Tons of perks and extras in every office and even to those who work remotely!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
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