Customs Business Analyst

Salary Range: $65,000.00 To $70,000.00 Annually Summary: Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes? If you answer “yes” to any of these questions, then join our team of Business Analysts! At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you. Location: Remote in Canada Shift: Monday - Friday 10 AM - 6PM EST Full time, Permanent Description of Role: *Must have Minimum 5 years brokerage experience. *CCS Designation is required The Customs Business Analyst focuses on analyzing and improving processes related to the ITMR system. Your primary responsibility is to enhance operational efficiency, ensure regulatory compliance, and optimize client satisfaction. You will work closely with internal teams to understand Operational needs and translate them into actionable strategies. Manages the Database Review, Schedules, and ITMR4 Helpdesk emails Responsible for timely and accurate data review on live shipments Provides expert advice on customs laws, rules, regulations, and procedures Analyze current customs clearance processes to identify bottlenecks, inefficiencies, and areas for improvement Develop and maintain SOP’s for ITMR4 Maintain communication with management concerning compliance issues and provides recommendations Participate in courses/webinars identified by Management and provide constructive feedback Regularly review client databases to ensure uniform information is available for other teams Lead or support projects related to system enhancements, or regulatory updates All other duties as assigned Knowledge and Educational Requirements: High School Diploma is required. College Diploma an asset Minimum five (5) years Customs Brokerage experience Strong working knowledge of ITMR, ECM systems Working knowledge of Microsoft Office Suite – Excel, word, Outlook CCS Designation is required, CTCS preferred Why you’ll love it at Willson Work-from-home environment, with a home internet reimbursement 3 weeks paid vacation for all new hires RRSP program We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups. Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).