Data Analyst

Data Analyst As we rapidly scale and expand into new growth areas, we are looking for a dedicated Data professional to support our Operations team. A key focus of this role will be unlocking actionable insights for our most critical automation asset: Joy, our AI-driven chatbot, and support the Ops team with smart logistics analyses. You will play a pivotal role in building our data foundation from the ground up, transforming bottlenecks into scalable solutions. Manual Silos: Pharmacy Ops is currently running on 0.25 FTE analytical support, creating a bottleneck in scaling. Sentiment: We lack insights into the sentiment of our interactions to support product prioritisation for Joy. Revenue Leakage: We lack the granularity to identify cross-sell opportunities during live patient interactions. Product Support: We require support to establish frameworks for analytical data quality, driving excellence in our experimentation processes. Build from the Ground Up: You will design, build, and implement foundational data structures for our Brazil Operations that do not currently exist. The ideal profile: 3+ years of experience as a Data Analyst or Data Engineer, specifically supporting Operations or Product-led teams. Advanced SQL skills and have experience building robust data models within modern BI stacks like Looker or dbt. Ability to look at data through the lens of efficiency, immediately identifying where time or resources are being wasted. Can explain both technical performance and its broader commercial impact to executive leadership. Take full ownership of projects, from raw data ingestion to final strategic recommendation. Are an exceptional performer who resonates with ownership and strategic thinking in a fast-paced scale-up environment. What we offer Private medical insurance plan (Amil S750) Access to English learning platform with 1 class hour per week Gym and wellness benefit with Wellhub 22 business days of vacation Department Data Locations São Paulo Remote status Hybrid About Voy Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?