Data Analyst

ControlExpert APAC specializes in innovative solutions for the automotive claims industry across the Asia-Pacific region. We are a trusted partner for insurance companies, repair shops, and car owners, offering services such as end-to-end claims management, digital assessments, fraud detection, and analytics. Our technology-driven approach streamlines claims processes, reduces costs, and enhances customer satisfaction. Backed by a team of highly skilled professionals, we deliver personalized solutions tailored to each client's needs. At ControlExpert APAC, continuous innovation and exceptional customer service drive our commitment to excellence. Role Description This is a full-time hybrid Data Analyst role based in Greater Kuala Lumpur, with the flexibility to work from home while operating in line with regional office hours. Analyse large datasets to identify trends, patterns and business opportunities. Design and develop dashboards and reports using Power BI, Tableau or similar BI tools. Build and maintain automated reporting solutions for operational and commercial performance. Support product development through data analysis, customer behaviour insights and market intelligence. Develop KPIs and performance metrics for digital products and operational services. Perform data validation, cleansing and quality assurance to ensure accuracy and integrity. Conduct ad hoc analysis to support management decision-making. Collaborate with Product, Engineering, Operations & Sales teams to define reporting requirements. Assist in developing predictive models and analytical frameworks to support AI-enabled products. Present findings and recommendations clearly to both technical and non-technical stakeholders. Support regional projects involving data migration, system integration and business intelligence initiatives. Perform ad-hoc duties assigned when required. Bachelor's Degree in Data Analytics, Statistics, Mathematics, Computer Science, Information Systems or related discipline. 2–5 years of experience in Data Analytics, Business Intelligence or Reporting. Advanced SQL and Microsoft Excel skills. Experience using Power BI, Tableau or similar visualisation tools. Strong analytical and problem-solving capabilities. Ability to communicate technical findings in a business-friendly manner. Experience working with large datasets. High attention to detail and strong organisational skills. Experience within insurance, financial services or automotive industries would be highly advantageous. Excellent communication skills, both oral and written (English).