Data Customer Success Manager

Data Customer Success Manager Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on… Working in our Data Division Our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos — our geospatial data platform — and builds integrations that make satellite imagery easy to access and act on. Their work helps organisations turn data into action and create positive change on Earth. As Data Customer Success Manager , you’ll work closely with customers across the world, guiding them through onboarding, training, and adoption of our Earth observation and data products. You’ll make sure every customer achieves their objectives, keeps coming back, and advocates for what Open Cosmos can do. What will you be doing? Lead onboarding for new customers, ensuring a seamless setup and activation experience. Drive adoption and engagement, helping customers integrate satellite data into their workflows. Build long-term relationships, acting as the main point of contact for technical and commercial follow-up. Monitor service performance end-to-end — taking proactive action to address issues, optimise delivery, and ensure customers receive reliable, high-quality data. Deliver training sessions, workshops, and business reviews to support customer success. Identify upsell and cross-sell opportunities, working with the sales team to grow revenue within existing accounts. Monitor usage metrics and customer health, addressing issues proactively to reduce churn. Turn happy customers into advocates and case studies that demonstrate the impact of our technology. What You’ll bring A background in customer success, account management, or solution delivery, ideally in a technical or geospatial environment. Understanding of Earth Observation (EO) and its applications (e.g. agriculture, climate, infrastructure, defence). Knowledge of satellite image processing and geospatial technologies. Strong project management and organisational skills. Excellent communication, relationship-building, and negotiation abilities. Analytical mindset with the ability to interpret usage data and translate it into action. Customer-centric, proactive, and outcome-oriented attitude. This role is based in Greece. To apply, you must have the legal right to work in this location. When applying, please submit your CV in English. Why Open Cosmos? Work at the cutting edge of space technology with customers around the globe. A mission-driven company making space accessible to help solve real-world challenges. A diverse, ambitious, and supportive team. Division DATA COSMOS Department DATA Locations Athens, Greece Remote status Hybrid Employment type Full-time About Open Cosmos Open Cosmos is dedicated to solving Earth's critical challenges using actionable data and connectivity from space. The company offers a complete, end-to-end service for satellite missions, from design and manufacturing to launch and operations, simplifying access to orbit. A key initiative is the Open Constellation, a mutualised satellite infrastructure that allows organisations to access vital information. This collaborative model makes space simple, affordable, and scalable, enabling partners to share data and assets for wider global coverage and more frequent insights. By empowering clients in Earth observation, IoT connectivity, and secure communications, Open Cosmos is building a better future powered by space technology to understand and connect the world.