Data Ops Analyst

Because we strive to put people first. Culture, our way. Technology at Primark What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively seeking for Data Ops Analyst to join its Data Platform & Engineering team, supporting the reliability and performance of its Databricks-based enterprise data platform. The role focuses on monitoring data pipelines, managing incidents, coordinating releases and production handovers, and ensuring data products are well-governed, scalable, and operationally ready. Working closely with Data Engineering and Platform teams, you'll play a key role in delivering trusted data solutions while driving operational excellence and continuous improvement. ​​​​​​​ What You’ll Get This role is a hybrid opportunity, offering 2-3 days Working from office. People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle: Healthcare, pension and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you we offer Tax Saver Tickets, fitness centre and a subsidised cafeteria. What You’ll Do as Data Ops Analyst In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day: Support the operation and reliability of Primark’s modern data platform helping manage Databricks, dbt Cloud and Azure data services while ensuring data products are production-ready, supportable and aligned with engineering standards. Monitor and maintain critical data pipelines and platform services proactively identifying failures, delays, data quality issues and operational risks while coordinating incident triage, escalation and resolution to minimise business impact. Coordinate releases, deployments and production handovers managing environment readiness, promotion activities, change governance, operational checklists, release schedules and service readiness documentation to ensure smooth delivery. Drive operational excellence through governance and documentation maintaining runbooks, support guides, monitoring dashboards, service catalogues and reporting on platform health, SLA performance, deployment activity and support trends. Collaborate with Data Engineering, Platform, Cloud, Security, BAU and SIAM teams supporting access management, environment support, platform issue resolution, service reviews and continuous improvement initiatives that enhance reliability and supportability. Contribute to Primark’s data platform modernisation journey supporting the migration from Teradata to Databricks, validating production readiness, improving monitoring and automation capabilities and helping embed modern DataOps practices across deployment, observability and support processes. What You’ll Bring Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 2-4 years’ experience in Data Operations, Application Support, Platform Support, Data Engineering Support or a similar operational role supporting business-critical systems and data platforms in a fast-paced environment. Strong understanding of modern data platforms and DataOps practices with exposure to Azure DevOps, Databricks, dbt Cloud, Azure data services, SQL, Python, ETL/ELT processes, job scheduling, monitoring, observability and deployment automation. Experience supporting production environments and service operations including monitoring, alerting, incident management, ticketing systems, release management, environment management, change governance and enterprise support processes. Excellent analytical and problem-solving skills with the ability to investigate incidents methodically, identify root causes, assess business impact and drive issues through to resolution while maintaining high operational standards. Strong stakeholder management and communication skills with the ability to collaborate effectively across Data Engineering, Platform Engineering, Security, Governance, SIAM, Analytics and business teams while clearly communicating technical issues and recommended actions. Proactive, detail-oriented and continuous improvement focused with experience maintaining operational documentation, runbooks, handover materials and support processes while identifying opportunities to improve reliability, reduce recurring issues, increase automation and enhance overall platform supportability. Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours. About Primark At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. #LI-Hybrid