Database Administrator

Join us as a Database Administrator Powering Next-Gen Communication Platforms

We’re looking for a skilled Database Administrator (DBA) with deep expertise in IBM Db2 and/or PostgreSQL to play a key role in supporting the backbone of our CPaaS solution.

In this role, you’ll work across AWS and/or Azure cloud-native environment, ensuring the reliability and performance of databases that power real-time communication services at scale. You’ll help to build and maintain resilient, secure and highly available global systems that keep our platform running seamlessly.

This role is perfect for someone looking to work in an international fast-paced team where teamwork, adaptability and problem-solving are the keys to success.

Please note this role is Hybrid working (3 days a week in office) and must Participate in on-call rotations for critical systems.

KEY RESPONSIBILITIES

This includes but is not limited to:

• Administer, configure, and support IBM Db2 databases across production and non-production environments
• Manage database lifecycle activities including provisioning, patching, upgrading, and decommissioning
• Perform database backup, recovery, and disaster recovery (DR/BCP) planning and testing
• Ensure uptime and reliability aligned with SLA/SLO targets, particularly for real-time CPaaS workloads
• Implement and maintain cloud-native database solutions, automation, and infrastructure-as-code (IaC) practices
• Optimize database performance and cost efficiency in cloud environments
• Monitor and tune database performance
• Troubleshoot performance bottlenecks in high-throughput, low-latency systems typical of CPaaS platforms
• Support capacity planning and scaling strategies
• Implement database security controls including access management, encryption, auditing, and compliance policies
• Ensure alignment with organizational and regulatory requirements (e.g., data protection, retention policies)
• Collaborate with DevOps teams to integrate database operations into CI/CD pipelines
• Develop scripts and automation for routine DBA tasks
• Provide L2/L3 support for database-related incidents
• Perform root cause analysis and implement preventative measures
• Work closely with application, platform, and network teams supporting CPaaS workloads
• Provide database expertise in architecture and design discussions
• Document operational procedures and best practices
• Available for 24/7 on-call rotations for critical systems

SKILLS & EXPERIENCE TO SUCCEED

• 3-5+ years of strong hands-on experience with corporate databases, particularly IBM Db2
• Proven experience managing databases in AWS
• Exposure to CPaaS platforms for real-time communication systems
• Experience with PostgreSQL in cloud-native services highly regarded
• IBM Db2 certifications highly regarded
• Solid understanding of high availability and disaster recovery architectures
• Experience with performance tuning and troubleshooting in production systems
• Experience with monitoring tools (e.g. CloudWatch, Azure Monitor, or third-party tools)
• Knowledge of Linux/Unix administration
• Strong understanding of networking protocols in relation to DB connectivity and process flow from applications
• Experience with automation and scripting (Python, Bash, Powershell)
• Strong understanding of incident and change management
• Superior research and analytical skills to track and predict trends
• Must be independent and self-directed
• Must have excellent interpersonal skills and work well with teams
• Demonstrate high standards of performance and behaviour

WHY WORK FOR SOPRANO:

At Soprano, we’re shaping the future of enterprise communication. Here’s what makes working with us truly one of a kind:

• Industry Leadership: Join a global leader in the CPaaS (Communication Platform as a Service) space with a customer-first approach that allows us to achieve significant results with our clients and partners, ensuring we continue to lead in enterprise communications.
• Tech-Driven Innovation: We’re passionate about building future-ready technology that fosters deeper trust, richer meaning, and stronger connections. If you love working on impactful solutions, you’ll feel right at home here.
• Global Team, Local Feel: Headquartered in Sydney, we operate across Europe, North America, South America, Southeast Asia, and New Zealand - giving you the opportunity to collaborate with diverse teams and gain global exposure.
• People-First Culture: We believe in creating a workplace where everyone feels respected, valued, and empowered to bring their best selves to work. We trust our employees to achieve and give them the tools to succeed.
• Learning and Development: As a nimble company with a global footprint, we offer unique opportunities to grow your skills, gain cross-market insights, and accelerate your career in a dynamic environment.
• Hybrid Working: We embrace hybrid work and remote roles where possible, giving you the freedom to stay connected with global teams while making space for what matters most in your life.
• Refer a Friend, Get Rewarded: Know someone amazing? Refer them to Soprano and get rewarded when they join the team permanently. Great people know great people and we give you the opportunity to influence
• Wellness that works: We provide several global benefits such as birthday leave, employee assistance program, annual wellness subsidy, down to having a fully stocked kitchen with fun office events that bring the team together.
• Supporting Parents: We know family comes first and to celebrate this major milestone, Soprano provides additional parental leave to primary and secondary carers.

People are at the core of what we do, and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications regardless of gender, nationality, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.

All successful applicants will need to provide two professional reference checks and are subject to satisfactory background checks. For Further information visit our Candidate Privacy Policy