Dayforce / ADP WorkForce Suite Administrator

Required Experience: 3–5+ years

Position Overview

• We are seeking an experienced Dayforce / ADP WorkForce Suite Administrator to support the administration, configuration, maintenance, and troubleshooting of client’s Workforce Management platforms.
• The resource will support both Dayforce and the legacy ADP WorkForce Suite, formerly WorkForce Software, during the organization’s ongoing transition to Dayforce across its locations. Depending on business priorities and rollout status, the administrator may support one or both platforms.
• This is primarily a functional system administration and configuration role. Dedicated technical resources are responsible for the development and management of integrations; however, this role will assist with integration-related troubleshooting, file validation, configuration dependencies, and business issue resolution.

Key Responsibilities

• Workforce Management System Administration
• Administer and support Dayforce and legacy ADP WorkForce Suite environments.
• Maintain system configurations to support HR, Payroll, Time and Attendance, Scheduling, and Workforce Management processes.
• Troubleshoot functional and configuration-related issues.
• Support the transition of locations and business processes from ADP WorkForce Suite to Dayforce.
• Assist with testing, validation, and stabilization activities associated with Dayforce deployments.
• Identify opportunities to improve system usability, configuration consistency, and administrative processes.
• Maintain system documentation, configuration records, and operating procedures.
• Workforce Management Configuration
• Configure and maintain Workforce Management components, including:
• Employee schedules and schedule-generation rules
• Pay codes and pay categories
• Pay rules
• Pay policies
• Punch policies
• Time and attendance configurations
• Overtime and premium-pay rules
• Employee entitlements
• Vacation and paid-time-off policies
• Sick leave
• Maternity and other leave policies
• Holiday calendars and related rules
• Location- and employee-group-specific configurations
• Security Administration
• Create and maintain security roles and access profiles.
• Assign roles and permissions based on business requirements.
• Support user provisioning and access-related troubleshooting.
• Ensure access is aligned with internal controls and segregation-of-duties requirements.
• Assist with internal and external audits related to system access, security, and configuration.
• Produce security and access documentation when required.
• Payroll and Financial Configuration
• Maintain and create earnings and deduction configurations.
• Support pay-related setup and configuration changes.
• Maintain General Ledger mapping and related configuration.
• Assist Payroll and Finance teams with configuration-related issues.
• Validate the impact of Workforce Management configuration changes on payroll processing.
• Support reconciliation and issue resolution related to time, pay, earnings, deductions, and GL outputs.
• Interfaces and File Support
• Support functional troubleshooting for inbound and outbound interfaces.
• Assist with SAP-to-Dayforce file and data issue resolution.
• Investigate file-processing errors and identify configuration, data, or mapping-related causes.
• Coordinate with technical integration teams to resolve interface issues.
• Support the addition of new fields to existing inbound and outbound files.
• Assist with the setup and maintenance of future inbound and outbound file requirements.
• Validate interface outputs and confirm that files meet business requirements.
• Support third-party files, reporting feeds, and downstream vendor requirements.
• This role is not expected to independently develop complex integrations or APIs but should understand the functional processes, data dependencies, and business rules associated with integrations.
• Reporting
• Create and maintain Fixed Format Reports.
• Develop Ad Hoc Reports to meet business needs.
• Build custom operational, payroll, audit, and Workforce Management reports.
• Troubleshoot report logic and data discrepancies.
• Support third-party reporting and file-generation requirements.
• Train and guide business users on standard reporting functionality.
• Document report definitions, business rules, and data sources.
• Help establish reusable reporting practices and standards.

Business and Production Support

• Address business requests, system issues, and support tickets.

• Troubleshoot user, configuration, timekeeping, scheduling, payroll, and reporting issues.

• Work closely with HR, Payroll, Finance, Operations, IT, and local business teams.

• Provide timely updates and communicate issue status to stakeholders.

• Prioritize incidents and requests based on business impact.

• Escalate complex product issues through the Dayforce Community and vendor support channels.

• Track vendor support cases and coordinate follow-up through resolution.

• Provide guidance on system capabilities, configuration options, and recommended practices.

• Support knowledge transfer and training for internal administrators and business users.

Migration and Transition Support

• Support the administration of legacy ADP WorkForce Suite environments while locations transition to Dayforce.

• Assist with configuration comparisons between the legacy and future-state platforms.

• Help document existing Workforce Management rules, policies, schedules, and configurations.

• Participate in validation of migrated configuration and employee data.

• Support parallel testing, user acceptance testing, cutover, and post-go-live stabilization.

• Assist with identifying configuration gaps between ADP WorkForce Suite and Dayforce.

• Help transition administrative knowledge and operating procedures to the future-state Dayforce environment.

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Required Qualifications

• 3–5+ years of hands-on experience administering an enterprise Workforce Management platform.

• Strong hands-on experience with Dayforce Workforce Management, ADP WorkForce Suite / WorkForce Software, or both.

• Experience configuring and supporting:

o Time and Attendance

o Employee Scheduling

o Pay Rules

o Pay Policies

o Punch Policies

o Pay Codes and Pay Categories

o PTO, Leave, and Entitlements

• Experience with system security, roles, permissions, and user access.

• Experience creating and maintaining operational and business reports.

• Understanding of Payroll processes and the relationship between timekeeping and payroll.

• Experience troubleshooting configuration, data, file, and functional issues.

• Ability to translate business requirements into system configurations.

• Strong analytical, documentation, and problem-solving skills.

• Strong verbal and written communication skills.

• Ability to work independently in a remote environment.

• Ability to manage multiple incidents, requests, and priorities.

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Preferred Qualifications

• Hands-on experience with both Dayforce and ADP WorkForce Suite / WorkForce Software.

• Experience supporting a migration from ADP WorkForce Suite or another legacy Workforce Management platform to Dayforce.

• Experience supporting multi-location, multi-country, or global Workforce Management environments.

• Familiarity with SAP-to-Dayforce interfaces.

• Experience supporting Payroll-related earnings and deduction configurations.

• Experience maintaining General Ledger mappings.

• Knowledge of inbound and outbound file processes.

• Experience supporting third-party payroll, benefit, reporting, or vendor files.

• Experience participating in system implementations, testing, cutover, and post-go-live support.

• Experience supporting internal or external audits.

• Familiarity with Dayforce Community and vendor case-management processes.

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Key Skills

• Dayforce Administration

• ADP WorkForce Suite

• WorkForce Software

• Workforce Management

• Time and Attendance

• Employee Scheduling

• Pay Rules and Pay Policies

• Punch Policies

• PTO and Leave Administration

• Payroll Configuration

• Earnings and Deductions

• General Ledger Mapping

• Security Administration

• Reporting and Analytics

• Interface Troubleshooting

• SAP Interface Support

• Production Support

• System Migration

• Business User Support

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Ideal Candidate Profile

The ideal candidate is a hands-on Workforce Management administrator who can independently manage day-to-day platform administration, configuration, reporting, security, troubleshooting, and business support.

The individual should be comfortable supporting a mixed application landscape during a transition period, including maintaining the legacy ADP WorkForce Suite environment while helping stabilize and expand Dayforce across additional locations.

The candidate does not need to be a software developer or integration engineer but should have sufficient technical and functional understanding to investigate interface issues, identify likely causes, validate data and files, and work effectively with integration and application-development teams.

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