Deal Desk Analyst

Job Title: Deal Desk Analyst Location: Kuala Lumpur, Malaysia About Us: At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com About the Role: The Deal Desk Analyst will partner with sales teams providing guidance and recommendations on deal pricing, commercial structure, and contract terms, and on building, reviewing, and approving standard and non-standard quotes. The Deal Desk Analyst will liaise with key stakeholders across Sales Management, Legal, Finance, Product & Pricing, and Services in securing approvals all in-line with Sitecore’s financial and strategic objectives. After an initial training period, successful applicants will be expected to support a regional sales team. Therefore, flexibility to work in the time zone of your assigned sales teams (e.g. ANZ, EMEA, US) is required. What You’ll Do: Collaborate with Sales Teams in building commercial quotes for customers Review, approve or reject all standard and non-standard quotes to ensure compliance with Sitecore’s Empowerment Rules Work closely with cross-functional teams such as Sales Management, Legal, Finance, Product & Pricing, Services, and Sales Operations to facilitate the deal process, including deal approvals Provide confident, rational, and supported arguments for any deal approvals/rejections based on pricing policy, deal structure, commercials, or legal T&Cs by maintaining deal governance and enforcing compliance Manage order documents from draft to signature, owning commercial term negotiations and redlines Identify, develop, and implement productivity improvements so Deal Desk function scales with Sitecore’s broader business - Defining and managing projects to deliver further operational efficiencies Enabling and advising Sales Teams and other stakeholders on pricing, quoting, on-boarding process and best practices What You Need to Succeed A minimum of 5+ years of experience in a deal desk, finance, or revenue role. Software/SaaS experience preferred Significant experience with contracts, drafting and negotiating commercial terms Proven experience in Salesforce and Salesforce CPQ BS Business Administration or related field preferred Knowledge of revenue recognition and accounting principles e.g., IFRS, US GAAP An understanding of the sales process and the ability to navigate and progress long, complex sales cycles Self-motivated, agile and strong time management skills, with the ability to multi-task and meet tight deadlines under pressure Flexible to work extended hours during peak periods, especially end of financial periods/quarters Occasional travel may be required Additional Skills That Could Set You Apart: Excellent interpersonal and communication skills, with the ability to communicate and influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and other internal departments. Excellent Excel and analytical skills. Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.