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GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us. Customer Success Manager About GR8_TECH GR8_TECH is a leader in technology solutions, helping clients leverage innovation to advance their business goals. We value customer partnership, adaptability, and continuous improvement. Role: Customer Success Manager Why this role exists As a Customer Success Manager, you are responsible for ensuring our clients achieve maximum value from GR8_TECH products and services. You will partner with customers throughout their journey, driving satisfaction, adoption, and long-term retention. What you’ll do Build and maintain strong, long-lasting customer relationships. Serve as the primary point of contact for assigned customers, addressing inquiries and resolving issues promptly. Guide onboarding processes for new clients, ensuring effective implementation and product adoption. Identify customer needs and work cross-functionally to deliver tailored solutions. Monitor customer health metrics, usage statistics, and proactively engage with accounts at risk. Advocate for customers, gathering feedback and relaying it to internal teams for continuous product improvement. Drive contract renewals and identify opportunities for upselling or expanding service offerings. Organize regular business reviews to align on client goals and demonstrate ROI. Document best practices and contribute to knowledge sharing across the Customer Success team. What makes you a GR8 fit Must-have: 3+ years’ experience in customer success, account management, or related client-facing role within the technology sector. Exceptional communication and interpersonal skills. Strong problem-solving and project management capabilities. Proven ability to explain complex technical concepts in simple terms. Experience using CRM or Customer Success platforms (e.g., Salesforce, Zendesk). Highly organized, detail-oriented, and proactive. Ability to manage multiple projects simultaneously. Nice-to-have: Experience working with SaaS or B2B technology solutions. Knowledge of the technology industry relevant to GR8_TECH products. Multilingual abilities. What we offer Competitive salary and benefits package. Opportunities for professional growth and career progression. Dynamic and collaborative work environment. Access to industry-leading technology and training resources. Join GR8_TECH and help our customers achieve extraordinary outcomes! Why you’ll love working here: Benefits Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages. Work-life & support Paid maternity/paternity leave + monthly childcare allowance. 20+ vacation days, unlimited sick leave, emergency time off. Remote-first + tech support + coworking compensation. Team events (online/offline/offsite). Learning culture with internal courses + growth programs. Our culture & core values: GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. FUELLED BY TRUST : we’re open, honest, and have each other’s backs. OWN YOUR GAME : we take initiative and own what we do. ACCELER8 : we move fast, focus smart, and keep it simple. CHALLENGE ACCEPTED : we grow through challenges and stay curious. BULLETPROOF : we’re resilient, ready, and always have a plan.