Delivery Experience Insights & Experimentation Lead

The role: What's in the Box Delivery is one of the most visible moments in a customer's HelloFresh experience, and how we shape it has a real impact on both customer satisfaction and cost-to-serve. As part of the European Network Team , you will own the experimentation and learning agenda that helps us understand what customers actually value, and where that value is worth the operational trade-off. You'll be the connective tissue between Analytics, Tech, Commercial, and Network Operations, turning experiments run in one market into insights that inform decisions across all of Europe. If you enjoy translating ambiguous questions into rigorous tests, and rigorous tests into clear recommendations, this is your opportunity to shape how HelloFresh balances customer experience with operational efficiency at scale. What you’ll do: The Recipe Define and prioritize the European experimentation and learning agenda for delivery propositions and demand steering strategies Identify and validate key customer, operational, and commercial assumptions through structured experimentation Design experiments and govern experimentation frameworks, methodologies, guardrails, and success criteria Partner closely with Analytics and Tech teams to ensure experiments are statistically sound and correctly interpreted Coordinate execution with Network Operations Planning, ensuring experiments are operationally feasible as well as scientifically valid Translate experimentation outcomes into clear, actionable recommendations for Network, Commercial, and Product stakeholders Build and maintain a scalable library of validated insights on steering and delivery propositions that can be reused across markets What you’ll bring: The Ingredients A degree in a business, quantitative, or engineering discipline (e.g. Business Economics, Econometrics, Industrial Engineering, Supply Chain, or similar) Experience translating complex, multi-dimensional data into insight — comfortable connecting an operational change (capacity, distribution) to its customer impact (conversion, retention) A track record of analyzing customer behavior (choice data, transaction history, or scheduling patterns) to understand why customers make the decisions they do Strong business case and strategy skills — able to turn data insights into commercial recommendations that senior leadership can act on You don't need to be a statistician or data scientist — our Analytics team supports experiment modeling and technical setup (though experience designing or running experiments is a plus) You don't need to be a logistics expert — just the systems-thinking curiosity to see how a change in customer proposition plays out operationally Above all , we are looking for people who will make HelloFresh better. There are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days. What we offer: The Toppings Compensation & Financial Wellbeing Enjoy 20% off HelloFresh and 40% off Factor_ subscriptions. Access the " Benefits at Work " platform for discounts on brands like Nike, Bol.com, and IKEA. You'll receive a HelloFresh laptop, a €250 home office setup budget, and contribute to the Bedrijfspensioenfonds Levensmiddelen pension scheme (2026 rate 27.6%; employer pays 19.64%, employee pays 7.96%). Health & Wellbeing Benefit from discounts on ClassPass and gym memberships via Bedrijfsfitness Nederland, free bootcamp classes (Amsterdam), and free subscriptions to Headspace and OpenUp. Get a 7,5% discount on additional health insurance at Zilveren Kruis in 2025. Flexibility & Work-Life Work flexibly with our hybrid setup (50% office, 50% remote), plus a €2.45 daily remote work allowance. Receive 24 days of annual leave (pro-rated), plus one additional day per year of service (up to 30 days total). Full reimbursement for 2nd-class public transport to the office, plus €0.23 per km for car and bicycle travel. Eligible employees can work from another country for up to 8 weeks per year. Career & Development Grow with our "Learning Never Stops" mindset: access internal/external opportunities, and join our cross-market mentoring program. A dedicated annual budget to help you keep learning, developing new skills, and growing your career. Culture & Environment Enjoy fresh homemade lunches in the office (€3.00/day), weekly vrij-mi-bo (Friday drinks), quarterly strategy sessions, and team events. Are you up for the challenge? Please submit your complete application below including your salary expectations and earliest starting date. O ur team will review this and will try to get back to you within 5 business days.