Delivery Lead

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position Overview The Delivery Lead is a critical role within the One North delivery function and is responsible for the execution of day-to-day activities for one or more services engagements. A successful Delivery Lead possesses skill sets for managing people, processes, and technology. This individual manages lower service level engagement and project teams and is also responsible for conducting, analyzing, and improving the process activities defined in the One North Project Delivery Excellence Planner. The Delivery Lead will ideally be based in the Chicago or San Francisco Bay area, but we are open to remote locations across the U.S. and Canada. Responsibilities Solution Delivery Ensure understanding of project vision as defined by customer business and technical requirements. Facilitate internal communication and assembling a solution delivery team for new engagements. Consolidate project status and budget information across project portfolio. Collaborate with Project Managers, manage risk and project scope, and deliver according to the terms and conditions of our contracts. Ensure escalation procedures are documented and communicated to client, consultants, and managers. Support knowledge management strategy and communicate processes and procedures. Perform issue management and facilitate issue resolution with proper notification to all affected parties. Identify and coordinate the change control process. Account Management Perform periodic customer, project, and solution “health checks” with client project teams. Ensure customer reference-ability and support on-going relationships. Manage to proposed Communication Plan that meets project and customer expectations. Participate in Account Strategy with internal stakeholders. Management Develop and maintain project-related documentation, including processes, tools and procedures in accordance with the Global Services PMLC. Understand and manage customer requirements (deliverables and environmental factors) to ensure contract compliance and customer satisfaction. Ensure engagement methodology is followed by team from opportunity assessment to project closeout. Ensure financial and contractual engagement profitability. Oversee SharePoint site maintenance. Explore additional business opportunities and drive future business through quality results. Ensure Service Management Office project management methodology is followed on all client engagements. Ensure Global Delivery Portal is updated on daily or weekly basis. Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies. Resource Management Communicate requirement details to all applicable offices. Communicate applicable sourcing concerns to delivery. Responsible for on-boarding of new consultants.  Skills and Qualifications Bachelor’s degree or equivalent, relevant experience 3 or more years of experience in an IT environment or professional services environment Experience in project management fundamentals, including ability to provide reporting and consolidating budget information across project portfolio Experience with issue management and facilitate issue resolution Exposure to professional services agreements, including the change management process Exposure to Services Outsourcing, PMP, IAOP (Outsourcing Professional), ITIL, or other relevant certifications a plus Excellent oral and written communication skills (English language), analysis, and problem-solving skills as well as excellent time management and organizational skills Personnel management skills Demonstrated project data, risk analysis and correlation, and mitigation skills Job Type & Location This is a Permanent position based out of Chicago, IL. Pay and Benefits The pay range for this position is $50000.00 - $90000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.